LaTisha T. Smith

**** ********* **. **********, ** 62220 314-***-****

abkmdl@r.postjobfree.com

EDUCATION

Bachelor of Arts in Human Resource Management - Anticipated Date of

Completion, September 2010

Webster University St. Louis, MO

Associate in Management Support-Patricia Stevens College St. Louis MO

PROFESSIONAL EXPERIENCE

Elsevier St. Louis, MO 2008-Present

Human Resources Coordinator

. Handle all new hire paperwork

. Complete and verify I-9 documentation

. Handle I-9 audits

. Process all verification of employment

. Prepare benefit letters

. Schedule and conduct interviews

. Staffing

. Handle background screenings

. Process check request and check deposits

. Process expense reports for HR department

. Handle travel arrangements

. Track all contactor certification forms on spreadsheet

. New hire orientation webinars

. Payroll

. Benefits

. Worker's compensation

. Leave of absence

. Process unemployment paperwork

. Process invoices (temporary employees, outplacement, special events)

. Prepare monthly employee anniversary award letters

. Handle all reference checks

. Track vacation, sick, and personal time for HR department

. Coordinate and schedule employee events on and off site

Talx UC Express St. Louis, MO 2006 to 2008

Hearings Coordinator

. Contact Hearing Representative to schedule unemployment hearings, and

discuss availability and fees

. Maintain detailed logs of contacts and conversations utilizing office

technology and database

. Negotiate fees with new and established independent hearing

representatives and attorneys

. Manage schedules for over thirty independent hearing representatives in

fifteen different states

. Process billing, and submit to accounting department ensuring hearing

representatives receive payment for services

Talx UC Express St. Louis, MO 2004 to 2006

Unemployment Consultant

. Provide excellent customer service by establishing rapport with clients

and state agencies

. Evaluated unemployment documents to effectively reduce the client's

unemployment tax rate, and collaborated with the client's Human Resource

department

. Analyzed individual case information, and reviewed data accessed through

the PC, investigative telephone calls, and document images, to determine

appropriate response

. Handled determinations and consulted with client's to determine if there

is enough evidence for an appeal

. Interpreted and applied state laws and regulations to compose detailed

letters in response to unemployment claims

. Responded to a customer or state agency with all pertinent details by the

state deadline or departmental procedures

United Health Group St. Louis, MO 2002 to 2004

Customer Service Associate

. Responded to inquiries from physicians and customers, ensured a high

level of customer service, and maximized productivity

. Facilitated improvements on benefits and eligibility for customers

regarding their policy

. Demonstrated knowledge in all product line systems, policies and

procedures

. Verified benefits, and researched and submitted claims for reprocessing

COMPUTER SKILLS

Microsoft Word, Outlook, Excel, Lexis Nexis, Taleo, PeopleSoft, People Hub,

Access

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