Customer Service Manager
Resume:
Heather Eisterhold
Tomball, TX
Phone: 281-***-****
abkm2r@r.postjobfree.com
Objective:
To join a company in a responsible and challenging entry level position that offers
opportunity for professional development and advancement.
Special Skills:
Trained on Microsoft Word, Microsoft Back Office, Internet, Email, and Faxing,
Copying, Answering Multi Line Telephone System.
Professional Profile:
Strong communicator, self-motivated, results driven, willing to learn with an enthusiastic
attitude towards successfully supporting the organization’s overall mission.
Education:
GED obtained in 1997.
Employment History:
10/2002 –02/2010
Sonic Drive In
Tomball TX
Operations Manager
Responsible for the day to day operations of the store. I managed approximately 12-15
employees per shift. I also trained all new employees and members of management. I was
responsible for purchasing, billing, inventory, and bookkeeping. Created schedule for all
employees on a weekly basis. Entered time worked for all employees into computer for
payroll. Covered all shifts, when needed, when other employees not available.
05/2000 – 06/2001
Carrow’s
Oceanside, CA
Head Server
Worked one on one with the customer to ensure they enjoyed a pleasant dining
experience. Also trained new servers and worked closely with management.
10/1999 – 02/2000
Goodson’s Café
Tomball, TX
Server
Provided customer service in a very fast paced environment.
04/1998 – 10/1999
Sonic Drive In
Magnolia, TX
Head Carhop
I worked very closely with the customers as well as management. Served as immediate
supervisor over our daytime carhops. Also helped in all other positions as needed.
Entered all requests into computer.
08/1997 – 10/1998
Kroger
Tomball, TX
Checker
I provided customer service and was promoted to “Golden Checker” for excellence in
speed and accuracy.
References
Andrew Day
Shift Leader
Melissa Gonzales
Data Entry
Misty Mizell
Business Manager
Yolonda Laws
Medical Assistant
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