Engineering Support

Location:

Posted:

September 15, 2010

Jeff Owens

PO Box ****

Lincoln, Ca. *****

Email: ************@*******.***

Experience:

Premier Election Solutions 2005 - 2009 Allen,Tx.

Support Specialist

. Test, troubleshot and repaired defective units at county and city

offices throughout the western region of the United States

. Test, troubleshot and repaired defective units in repair depot.

o Understanding of network principles & electronics

. Provide telephone support to resolve technical issues

. Provide on-site training of new equipment as required. Responsible for

identifying, analyzing and documenting any perceived product defects.

. Provide hardware and software support to ensure the customer's cost,

time and quality goals are met.

. Experience installing, maintaining and troubleshooting different

versions of Windows and application software including, but not

limited to; WordPerfect, Microsoft Office, Microsoft Project,

Netsuite, Lotus Notes, Ghost, WinZip, etc.

Sun Microsystems, Inc. Santa Clara, Ca.

Titles: Engineering Technician

. Test and debug prototypes for OEM/Specials Engineering department,

. Create bill-of-materials for new products in OEM/Specials Engineering

. Assist manufacturing in resolving technical operational problems

. Troubleshot and repaired computer systems to component level

. Provided Help Desk support for Original Equipment Manufacturers

. Wrote Product Support and Training documents for new products.

. Wrote Repair plans for new products.

. Supervised Technical Support hotline

Education:

. AS degree Electronic Technology; Lincoln Technical Institute