Matthew J. Taylor

*** *****

Bakersfield, CA ****9

661-***-****

abklb1@r.postjobfree.com

Skills:

- Type 70-75 wpm

- Microsoft Word and Excel

- Exceptional communication skills

- Excellent customer service

- Strong attention to detail

- Prompt, courteous and self-motivated

- Follows direction and works well with others

. Experience:

2009-2010 Mercy Plaza Respiratory & Medical Supplies

Bakersfield, CA

Medical Billing

Billed government and private insurances to obtain the maximum allowable

amount of compensation. Ensured that all state and federal healthcare laws

were abided by. Assisted the customer service department by researching and

providing information to the client and co-workers such as ICD-9 & CPT

coding, and eligibility. Posted payments, obtained prior authorizations,

processed denials and collections.

2007-2009 Allied Business Schools

Laguna Hills, CA

Student Services Representative

Assisted students via telephone and email in a call center setting.

Transferred calls to appropriate department. Processed student's requests

and answered any questions or concerns. Ordered software for students and

tracked orders. Entered new student data and billing information.

2003-2007 Mercy Plaza Respiratory & Medical Supplies

Bakersfield, CA

Lead Customer Service Representative

Implemented new techniques to efficiently increase productivity in the

customer service and filing departments. Communicated with nursing staff

and physicians to process and complete physician orders to aid patient

care. Verified insurances, answered telephones, ordered office supplies,

demonstrated use of equipment, operated cash register, and input and

processed patient's personal and insurance data for billing purposes.

2002-2003 Townsend Design

Bakersfield, CA

Custom Orthopedic Specialist

Manufactured customized knee and elbow supports for the leading distributor

of orthopedic braces. Aided in the training of all new staff members.

1998-2002 Mercy Plaza Pharmacy

Bakersfield, CA

Delivery Driver

Delivered prescription medication to skilled nursing facilities, retirement

communities and patient's homes. Routed drivers, answered telephones and

transferred calls.

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