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Customer Service Manager

Location:
Puyallup, WA, 98374
Posted:
September 29, 2010

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Resume:

***** ***** *** *.

Puyallup,WA *****

Phone 253-***-****

abkl4h@r.postjobfree.com Bret Reynolds

Work experience Aug 2002-Nov 2008 Fluid Marine, (fka

C-Dory) Auburn, WA

Production Manager - Custom Boat Manufacturing &

Design Facility

Managed 45-50 employees in the production of custom

made fiberglass boats.

Oversaw manufacturing process from fiberglass

fabricating to installation of hardware, rails, and

windows etc.

Oversaw shipping of finished product to dealers

across the country and parts of Europe.

Quality Assurance Director

Managed a crew on all aspects of Quality Control

including thorough inspection, quality audits,

testing, systems checks, and flaw repairs prior to

shipping.

Warranty

Handled all warranty inquiries.

Organized and implemented proper warranty

procedures dealing with many different types of

warranty issues, ranging from missing parts to

repairs and even replacement of customers boats.

Purchasing Manager/Procurement

Managed agents in the purchasing of $400,000 to

600,000 a month in goods; materials, supplies, and

parts in the use of manufacturing fiberglass boats.

May 1997-July2002 ABCO Office Solutions

Kaysville, UT

Service Technician

Provided customer service in the form of first

point of contact for customer problem resolution,

equipment usage and troubleshooting assistance.

Customer site equipment setup, repair and routine

maintenance.

Outside Sales

Cold calls as well as follow-up sales of additional

and upgraded equipment and services.

References Available upon request.

Married to Wendi Welch Reynolds. Five

Personal extraordinary kids. Love to Fish, Hunt and spend

time with kids.



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