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Sales Customer Service

Location:
Jacksonville, FL, 32225
Posted:
September 29, 2010

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Resume:

LAVONNE M. WATERS

P.O. BOX *****

JACKSONVILLE, FL. 32241

Home: 904-***-****

Cell: 904-***-****

OBJECTIVE: I am a retiree from AT&T and I am looking for High-Energy

Employment to keep enhancing my mind and I really enjoy working with people

and learning new things.

QUALIFICATIONS:

. Receptionist, Filing, Event preparation and planning. Human

Resources administrative task.

. Marketing Co-Op Representative for the Real Yellow Pages, Trade

Shows, Chamber Functions.

. Telephone Sales Experience for the Real Yellow Pages

. Phone Finesse seminars for businesses around the state of

Florida.

. Event Planner for the Sales Force of the Real Yellow Pages

. Basic computer skills including Microsoft Word, Internet, E-

mail, PowerPoint basics, & Internet. I am a very organized

person.

EDUCATION:

1965-1969 Red Land High School

Etters, PA 17070

High School Diploma

EMPLOYMENT:

2003-2008

Part-Time Human Resource Assistant, Americorp/Centre

Corporation

I assisted the Human Resource Manager on the following:

1. Web base safety training to all new employees

2. Ordered and distributed all Random drug testing supplies,

safety posters, etc. to all our sites.

3. Prepare for the end of the year Performance Awards,

Service Awards. Did all certificates, trophies, planning

of the luncheon and set up.

4. Filed and updated Personal Records. Background checks.

5. Relieved the receptionist, and helped the Benefit and

Insurance assistant.

1996-2002 Directory Customer Service Rep-CO-OP, Bell South the

Real Yellow Pages

Assisted sales representatives for CO-OP advertising,

Phone Finesse Seminars for customers that used the Real

Yellow Pages, Event Planner for Sales functions

(banquets, sales kick off, etc

1988-1996 Collection Rep, Bell South the Real Yellow Pages

Collected customers overdue advertising bills for the

Real Yellow Pages.

1984-1987 Directory Telephone Sales Rep, Southern Bell Yellow Pages

Sold Yellow Pages ads to business customers over the

phone.

1982-1983 Service Rep, AT&T

Sold telephone equipment to business customers.

1973-1981 Service Order Typist, Southern Bell

Typed telephone orders & I was a relieving teller for

phone bills.

1969-1972 Personnel Clerk in the Employment Office, Bell of

Pennsylvania

Conducted employment testing and general

office work.

HONORS, AWARDS, AND OTHER RECOGNITION:

. Collection Rep of the Year Award 1990

. Presidential Award from Southern Bell 1990

. Presidential Award from Bell South 1999 and 2000

. Volunteer for the American Lung Association 2002

. Perfect Attendance Award, Bell South between 1969-2002

. Retired in April 2002 with 32.5 years of Service to Bell South

. Achievement Award 2004

. Achievement Award 2005

. Dedicated 5 year Service Award 2008

REFERENCES:

Americorp-Centre Corp.

818 A1A North Suite 300

Ponte Vedra Beach, FL 32082

Mike Borns-HR Manager

904-***-**** Ext. 3356

Employed March 2003 Till July 2008

Barbara Brake 904-***-****

Janice Walker 904-***-****

Annette Robinson 904-***-****



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