Customer Service Representative

Objective To position myself in a career where I can be and

asset to the growth of the company and be

surrounded by opportunity in the form of both

personal education and possible career advancement;

while helping to maintain a positive work

environment that will better myself and my team

Education

2009-2010 Ohio Business

College Columbus, Oh

Dental Assisting Diploma

CPR Certification

Radiology Certificate-3 weeks

Experience 2006-Present Aetna

Insurance Columbus, Oh

Customer Service Representative

answer questions and resolve issues based on phone

calls from members

access information from a variety of systems and

references

focus on identifying problems and achieving the

best solution

handle a wide variety of calls, identify service

problems, and initiate appropriate action to

resolve problems

Assist in the mentor que and fellow inner office

employees with different situations

2003-2006 Safelite

Solutions Columbus, Oh

Customer Service Representative

Answer high volume of phone calls (10-15 per hr).

Assist customers with insurance claims.

Schedule appointments/provide price quotes for

insurance customers.

Provide insurance information to insured.

Assist new hires in the training class

Assist with supervisor calls

Internships 2009-Present Immediadent

2001-2002 Women's

Business Columbus,Oh

2000-2001 Minority

Business Columbus, Oh

1999-2000 Huy Elementary

School Columbus, Oh

Honors Presidents List

Deans List

Attendance 90% or higher

References Available upon Request

Contact this candidate