KEVIN CHIN

**-** **** ******, *** *H ( Jackson Heights, NY 11372

Cell Phone: 917-***-**** ( Home Phone: 347-***-**** ( Email:

abkkk8@r.postjobfree.com

OBJECTIVE: To obtain a position that utilizes my email marketing,

analytical, account and project management, customer service,

creative problem solving, communications, editorial, and

administrative skills.

WORK EXPERIENCE:

EXPERIAN CHEETAHMAIL (New York, NY)

Aug '06 - Aug '10

Senior Account Manager, Client Services

. Interacted with roster of Fortune 1000 clients on daily basis to

monitor and improve email marketing strategies, and to develop,

strengthen and retain customer relationships through relevant, timely

and targeted communication programs.

. Assessed client needs under full-service, collaborative and self-

service models, determined appropriate level of support, and provided

training on various features of proprietary, web-based application.

. Managed subscriber databases, acquisition and retention efforts, and

data segmentation for email campaigns.

. Analyzed and interpreted campaign results through email metrics,

performance tracking methods and web site analytics.

. Negotiated pricing for custom projects, developed statements of work,

and assisted with monthly billing and invoices.

. Liaised with technology department to fulfill project requirements,

meet client deadlines, and integrate new clients.

PLATTFORM ADVERTISING, formerly VENTURE DIRECT WORLDWIDE (New York, NY)

Feb '05 - Aug '06

Production Manager/Email List Specialist, XactMail Opt-In Email Network

. Managed weekly minimum of 30 business and consumer email marketing

campaigns for clients through Silverpop Marketer, including multi-part

scheduling, set-up, testing, troubleshooting and deployment.

. Coordinated additional third-party campaigns and strengthened existing

relationships with list owners.

. Gathered and reviewed necessary creative materials from internal and

external sources for use in producing campaigns.

. Developed strategic recommendations and revisions to optimize open and

click-through response rates.

. Created and identified appropriate targeted mailing lists through

database segmentation and auditing.

. Built rapport with new list owners, and provided general support to

list acquisition and new business efforts.

KPMG LLP (New York, NY)

Sep '04 - Jan '05

Temporary Assistant, Northeast Area Marketing Team

. Organized large quantities of data, performed database searches and

produced reports for management.

. Assisted in creating and analyzing spreadsheets, updating mailing

lists and maintaining database of client information.

. Provided logistical support to event coordinators in preparing forums

and seminars for current and prospective clients.

CHELSEA PIERS SPORTS & ENTERTAINMENT COMPLEX (New York, NY)

Dec '01 - Aug '04

Member Services Associate/Retention Manager, Sports Center Health Club

. Managed and administered member retention program with team of 15 and

prepared reports for weekly staff meetings.

. Handled accounts receivable, reconciled daily payments, and initiated

collections process for delinquent accounts.

. Generated monthly invoices and correspondence and organized databases

for mail merges and mass mailings.

. Researched and resolved billing and contract issues, reviewed

accounts, and followed up with outstanding inquiries.

. Updated membership information for 6,000+ active members, and assisted

with facility tours for prospects.

HILL AND KNOWLTON, INCORPORATED (New York, NY)

Jun '00 - Mar '01

Assistant Account Executive, Interactive and Creative Unit

. Helped manage interactive multimedia projects, including designing Web

sites and promotional emails and producing corporate and marketing

videos, for clients.

. Assisted in preparing new business presentations and Web site

analyses, and established new vendor relationships.

. Served as United States Web site content writer and editor, and

managed and updated Intranet for New York office.

EDUCATION:

NEW YORK UNIVERSITY (New York, NY)

Spring 2011

Candidate for Professional Certificate

. Digital Media Marketing

UNIVERSITY OF PENNSYLVANIA (Philadelphia, PA)

May 1999

Graduated with Bachelor of Arts Degree

. Sociology and Psychology

ADDITIONAL SKILLS AND INTERESTS:

. Microsoft Word, Excel, Access, PowerPoint, Outlook; Dreamweaver; ACT!;

Typing speed: 50+ WPM

. Internet-savvy; Hypertext Markup Language (HTML), File Transfer

Protocol (FTP) and Web site maintenance

. New York Cares: Site Captain, Team Leader, and volunteer for various

long-term projects and citywide days of service

. Working knowledge of Spanish and Chinese (Cantonese)

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