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Medical Customer Service

Location:
Ocala, FL
Posted:
January 21, 2015

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Resume:

JACQUILINE (Jacki) H. FINLAND, CPC

AAPC: ICD **

Proficient 2014

***** ** **** ******* ****

Ocala, Fla. 34473

Tel: (860) 302 - 2178

Email: abkk58@r.postjobfree.com

EXPERIENCE SUMMARY

A highly experienced Medical Coding professional with strong training and

supervisory skill sets. Recently managed a staff of 3.5 coders and have

managed a staff of 12. Coding and Billing experience extends for both

Physician Practices and Hospital Systems. Possess a positive "can do"

attitude and team player approach.

PROFESSIONAL EXPERIENCE

HARTFORD HOSPITAL, Hartford Healthcare-HIM Department, Hartford, CT

(2011- 2014)

(Formerly Midstate Medical Group- Surgical Associates)

Surgical Coder - Coder II

. CPC for Surgical Group (5 General Surgeons, ENT, and Neurology)

. Responsible for Accounts Receivable Denial follow up

. Responsible for Registration involved Denial follow up

. Responsible for the Appeal process to ensure accurate claims

processing and payment

HCA dba HARTFORD CLINICAL ASSOCIATES, Hartford, CT (2011 - 2012)

(Formerly Connecticut Surgical Group)

Coding Team Leader

. CPC for Large Surgical Group of Forty Surgical Physicians

. Responsible for managing a team of 3.5 coders

. Responsible for ongoing training, involving coding, A/R, charge entry

staff and physicians

. Responsible for Accurate and Compliant coding practices

. Resource individual for management, staff and outside practices

GROVE HILL MEDICAL CENTER, New Britain, CT (2007 - 2011)

Coding Auditor (2009 - 2011)

. Auditor for Multi-Practice Physician Based Medical Center 2009 to 2011

. Auditing of medical records for all practices; ten charts per provider

with follow up reporting and training

Certified Professional Coder (CPC) (2007 - 2009)

. CPC for Multi-Practice Physician Based Medical Center

. Coder for Internal Medicine, Physical Therapy, Pain Management,

Orthopedic and Surgery Departments

. Research of all denials received from insurance carriers

. Charge entry, assist departments posting of medical charges, as needed

. Correct and reposting of charges

. Auditing of charges/charts/operative notes and Evaluation & Management

coding

THE HOSPITAL OF CENTRAL CONNECTICUT, New Britain, CT (2001 - 2007)

Certified Professional Coder / Senior Billing Representative

. Back up to Manager, managed a staff of 12 FTE's

. Coding of Neurology/Neuro-Surgical Practice and Internal Medicine

. Posting of medical charges

. Research of all denials received from insurance carriers

. Increased receipts from $400,000.00 to over one million dollars within 6

month time frame

. Auditing of medical records, charges, charts, operative notes and E&M

coding

. Back up to Manager of department, supervisor to ten staff

. Resource individual for management, staff and outside practices

CIGNA HEALTHCARE, Bloomfield, CT (1996 - 2001)

Customer Service Representative & Trainer

. Answered incoming calls from insurers and medical personal

. Trained both new and senior staff on new products

. Trained 25 to 50 staff classes

TEACHING EXPERIENCE

AMERICAN INSTITUTE (FORMERLY FOX INSTITUTE), West Hartford, CT

Instructor (2008 - 2014)

. Medical Coding for Physician Practices

. Medical Billing for Physician Practices

. Introduction of ICD 9 for both Physician Practices and Hospital

. Medical Law & Ethics for both Physician Practices and Hospital

. Body Systems/Medical Terminology

EDUCATION

. TUNXIS COMMUNITY COLLEGE, Farmington, CT

Business Curriculum - Ongoing

PROFESSIONAL CERTIFICATION

. AAPC: Certified Professional Coder (CPC), 2004

. AAPC: ICD 10 Proficient 2014

. President of Hartford Chapter of AAPC - 2014

TECHNICAL / COMPUTER SKILLS

. Software: 3M, IDX Centricity- Group Management, Group Cast, Cerner and

SRS EMR and Intelicode Pro-Auditing Systems

. Proficient in Microsoft Word, Windows, Excel, PowerPoint and Internet



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