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Manager Customer Service

Location:
Melbourne, FL
Posted:
January 21, 2015

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Resume:

Allyson Powell-Keziah

**** ***** **. ** **** Bay, FL 32905 321-***-****

abkk2x@r.postjobfree.com

Summary of Qualifications:

. A business professional who possesses strong organizational skills,

excellence in time management, attention to detail, and excellent

interpersonal skills

. Excellent telephone and communication skills

. Experienced in accounts receivable and accounts payable

. Outstanding customer service skills and problem resolution skills

. Highly adaptable, flexible and self motivated

. Working knowledge in MS Word, Excel, Outlook, & PowerPoint

Education:

Everest University, Melbourne, FL

Associate of Science, Criminal Justice- Graduation date, July 2015

Honors: Dean's List

Experience:

Regus Management Corp., Vero Beach, FL February 2012 - Present

Client Service Representative

. Administrative support for over 60 different clients to include

lawyers, psychologists, financial planners, IT companies and realtors

. Handle inbound/outbound calls for multiple companies

. Successfully maintain accounts receivable, consistently exceeding

company goals

. Resolve client issues quickly and professionally

. Oversea sales of meeting rooms and day offices to assure maximum

revenue

. Direct support to General Manager

Blockbuster Video, Melbourne, FL October 2006 - October 2011

District Training Manager

. Train new store managers to competently manage Blockbuster stores

. Evaluate and coach store team members in sales and service standards

. Provide staffing and coaching for my own location as well as other

locations

. Perform daily store operations including banking, payroll and sales

reports

. Ability to handle any and all customer related issues quickly and

competently

. Leader in sales priorities and 100% customer satisfaction rating

. Managed multiple locations throughout Brevard, Martin and Indian River

counties

. Store Manager of the Year 2009

. Started as Store Manager in Training in 2006 and promoted to Store

Manager within 2 months; promoted to District Trainer in April 2010

Piercing Pagoda, Melbourne, FL January 2006 - October 2006

Store Manager

. Provided sales of quality jewelry in a mall kiosk environment

. Performed daily banking, merchandise counts and sales reports

. Hired, trained and coached staff

. Set sales goals and calculated strategies to obtain goals

. Consistently met/exceeded sales goals and controlled payroll

Build-A-Bear Workshop, Houston, TX August 2004 - December 2005

Chief Workshop Manager

. Hired, trained and coached workshop employees to provide the ultimate

bear-building experience

. Performed daily banking, sales report, payroll, and weekly store

merchandising sets (plan-o-grams)

. Consistently met/exceeded sales goals

Lifetouch Portrait Studios, FL, AL, TX August 1999 - June 2005

Photographer-Manager

. Hired, trained and coached staff in a retail photography atmosphere

. Set sales goals and role-play with staff teaching best practices for

maximizing each and every sale

. Trained and coached Photographers and set store schedules for multiple

locations

. Awards for Highest Sittings, Highest Sales Average and Photographer of

the Year (District)

. Hand picked by VP of Operations to serve as Field Coordinator of

Digital Travel Division in October of 2004 where I hired, trained and

maintained 9 teams of traveling portrait studio photographers in 5

states

. Developed and maintained positive relationships with Host Stores

. Arranged travel accommodations and balanced travel budgets

. Maintained expense reports and handled any customer service and Host

Store issues



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