Customer Service Rep
Resume:
Nick L. Eddy
Lake Placid FL. *3852
Objective: To obtain a position within a profitable company to help
it achieve its goals.
Education: Douglas High School
Park land FL.
Computer Experience:
Word Windows Outlook Excel
Employment:
Cross Country Automotive Services: January 24, 2008 – Sept. 1,2010
Customer Service Rep Started out as a Customer Service Rep answering
incoming phone calls to assist customers who needed roadside service
when they broke down and are in need of a service provider to come out
and do service on their vehicle. I also was a coaching specialist and my job
was to coach people on how to do their job correctly and to improve their
performance on a daily basis.
After 6 months of service in Customer Service Field, I got a promotion to
become a Coaching Specialist Assisted Customer Service Reps with
handling their phone calls appropriately to assist customers whom needed
Roadside assistance. If the customers services rep calls didn’t meet their
goals I would have to give them coaching sessions once a month
Central Florida Yamaha: April 24, 2006 – Sept. 24, 2007
Customer Service Rep: Answered incoming phone calls to assist customers
with their accounts, open/close/transfer accounts, receive and process
payments, faxing/filing, and all other office duties required. After 4 months
of service with company I was given the position of a salesman, at this time
I would assist customers with hands on, help answer any questions they
may have had about the equipment they may have wanted to purchase.
Jaz Marine Service: Feb. 2004 – March 2006
Customer Service/Parts Worked with customer on ordering parts and receiving parts, ran
a front counter when customers came in to buy parts or set up service for someone to
come out and fix their boat. Handle all work orders for the mechanics to go out a repair
customer boats.
American Express: May 2001 – January 2004
Customer Service Worked in a warehouse running a pitney bowes machine making
billing statements that get sent out to customers all over the world.
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