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Customer Service Assistant

Location:
Jonesboro, GA, 30236
Posted:
September 30, 2010

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Resume:

Sheena Robinson

*** ***** ********* ****

Apartment 2B

Jonesboro GA, 30236

314-***-****

abkjll@r.postjobfree.com

Objective

To work for a supportive, mission-based organization that I can both benefit from and further develop my skills as an

Administrative professional.

Education

Middle Tennessee State University

Bachelor’s of Science in Liberal Studies, 2008

Major: Business Admin. & Recording Industry

Minor: Marketing

Missouri State University

Major: Entertainment Business, 2003 – 2005

Transferred to Middle TN State University in 2005.

Organizations

Collegiate Entrepreneurs Organization (CEO), Middle Tennessee State University

ARMS/GRAMMY U, Middle Tennessee State University

Sister Circle, Missouri State University

Woods House Hall Council, Missouri State University

Highlights of Qualifications

Excellent written, verbal and interpersonal skills

Proficient in Microsoft Office programs

Effectively create exciting and innovative events while working within various budgets

Exceptional ability to work collaboratively or independently

Ability to simultaneously handle multiple tasks and or projects under tight deadlines

Four years proven experience in early childhood education.

Two years proven administrative experience.

Flexible travel schedule

Reliable, creative, and resourceful

Relevant Experience

Staffmark, Southlake, GA 2010

Data Entry

I serve as a gatekeeper for the Bank of America company, preventing company errors made by fellow departments from within.

Entrusted with the duty of entering taxpayer personal check information into our company’s database, it is my responsibility to

encode information within a limited amount of time while correcting and documenting company mishaps to prevent IRS

disciplinary actions towards our company.

Execute effective time management skills under high-stress situations

Provide company and client with accurate banking transactions

Prevent company financial loss

Rapidly and effectively maneuver throughout company based software

KinderCare Learning Center, College Park, GA 2008 - 2010

Lead Teacher

Served as a lead teacher for over a year, working with multiple ages including such duties as curriculum planning and child

development documentation. Possessing flexibility and creativity allowed me the opportunity to permanently incorporate several

curriculum enhancing ideas throughout the center, which soon lead to conducting new employee training.

Completed the following training: First-Aid, CPR, communicating with parents, and mandatory teacher training

Demonstrated leadership skills and the ability to productively run a workspace

Setup and implemented daily routines through organization skills

Developed curriculum to aid in the development of classroom interaction and student participation

Sheena Robinson >

Home Depot, Murfreesboro, TN 2008

Cashier

Worked as a cashier commonly entrusted with the position of stand-in lead cashier. Providing working knowledge of stores

products and services lead to increased sales and customer satisfaction. Within six months, I assisting in other departments such

as lawn and garden, customer service, and returns.

I completed daily financial paper work

Provide exceptional working knowledge of the company’s products and services

Possessed reasoning skills and ability to multi-task in high-stress situations

Promote repeat business through excellent customer service

Old Fort Academy, Murfreesboro, TN 2005 - 2007

Lead Teacher

Began as assistant teacher responsible for curriculum planning, executing daily routines, and student activities. After three

months, I achieved a lead teacher position which increased my roles and responsibilities to include parent-teacher relations,

administrative coordinating, and core curriculum planning.

Documented student activities and achievements

Provided working knowledge of company policy and ethics

Worked well within a group setting

Maintained a leadership role in class

Missouri State University, Springfield, MO 2004

Front Desk Assistant

Employed as a front desk assistant for the Woods Resident Hall which housed 376 men and women. I monitored residential

guests, coordinated and promoted residential functions, and many other administrative duties. I held the position of liaison

between Res-Life and members of the Woods’ Student Hall Council.

Acted as a liaison between Residential Life and Student Hall Council

Displayed organizational skills while creating and promoting student functions

Assisted the Residential Area Coordinator in daily administrative duties

Jennings School District, Stars and Heroes Program, St. Louis, MO 2003-2004

Operations Manager

As one of the youngest professional employees within the Jennings School District to hold this position, I provided leadership to

students and coordinated student activities for the Stars and Heroes after-school program both local and regionally. Within my

tenure with the program, students participated in on average ten performances annually with participation from three schools

within the districts.

Spokesperson for the Stars and Heroes Program throughout the entire Jennings School District

Marketed and promoted program ideas to schools within the district

Served as liaison to the Director of the Stars and Heroes

Assisted students with planning, implementing, and executing performances

References available upon request.



Contact this candidate