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Customer Service Representative

Location:
Camarillo, CA, 93012
Posted:
September 30, 2010

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Resume:

Michael Kelly

*** *******’s Cove Apt ** Camarillo, CA 93012

Ph# 805-***-****

Objective: A career that utilizes the organizational and computer skills I’ve learned over

the last eight years.

Experience:

Wellpoint Network Data Specialist II Camarillo, CA 93012

5151 A Camino Ruiz

Department Laid off

05/27/02 – 10/27/02 as a Kelly Services Temp, 10/28/02 – 6/25/10 as a full time Associate

Manager: Kathleen Garner, Contact Phone: NA (unit shut down)

work verification: 1-800-***-**** Wellpoint company code: 10219

19.53 w/o bonuses Annual Salary $40,626.23

• Contacted Medical Providers to update information

• Updated various Wellpoint systems with Provider data

• Wellpoint Systems used: Wms (non-California database), Nms (California database),

Qcare (Georgia database), Hanstar, EPDS (Enterprise Provider Database System)

versions 1 through 6, Assisted in testing for EPDS v. 5 and 6, Facets (Anthem database),

Healthlink database, ePact (electronic provider adds, changes, and terminations)

• Compliance 360

• Utilized Mircosoft Excel, Word, and Access

• Handled special projects involving large data sets on a regular basis

• Constantly reviewing changes and updates to various systems to achieve better utilization

of those systems

• Data was update to serve Internal Customers (other Wellpoint divisions) and External

Customers (Insurance Networks, Medical Provider offices and Members). This accurate

Data expedited resolution of claims.

• Often contacted directly by other Wellpoint Departments for assistance with database

issues

CyberRep.com 01/02-04/02

Customer Service Representative

Camarillo Office closed, moved out of Ventura

County

805-***-**** (note: Camarillo office closed down 2002)

$9.00 w/ bonuses

• Customer Service for Nextel

• Technical and Billing Support

• In-bound Calls Only

Education:

Immaculata High School Leavenworth, KS

Diploma, General Studies, 1994



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