Greg Jouglard

***** ******** *****, *******, ** *7070

Cell: 281-***-****

EMAIL: abkj54@r.postjobfree.com

I have been in a technical position in either IT or Broadcast Engineering

for the past 15 years and have demonstrated success in management and

engineering that can effectively find solutions to complex problems. During

this time I developed a work environment of open communication and team

building. I have the proven ability to develop effective processes and

teams which provided solutions and support to both internal and external

customers. I am in quest of a career change and at this time I am

attending the College of Biblical Studies in Houston to pursue an

Associate's Degree in Biblical Studies. My plan is to utilize this degree

to provide pastoral counseling or provide ministry needs in a local church.

HIGHLIGHTS OF ACHIEVEMENTS

CREATED a new department that would allow the enforcement of policies & procedures

for desktop computers. RESULT: Decreased user down time, field service repairs and

reduced overall IT operating costs by approximately 10% or $300K.

BUILT a storage area network where none existed before in order to accommodate the

region-wide needs of our user base. RESULT: COLLABORATED with vendors and department

heads to design the best solution. This solution eliminated the cost of

de-centralized storage administration (5%-$250K) and increased throughput at the

production level.

ACHIEVED recognition for performance with "The Spirit Award" through nomination from

one's supervisor and then voted upon by senior level management. RESULT: Tangible

recognition for great performances is always welcomed!

COACHED and mentored our entire regional I.T. staff in virtually all areas of desktop

and data center best practices. RESULT: Formed a dynamic team with diverse

capabilities to meet diverse issues and improve customer service.

CREATED an IT department where none existed before. RESULT: Successfully implemented

IT Service Desk, Incident Management Software, Asset/Inventory Management.

IMPLEMENTED ITIL which involved setting metrics, data gathering, and explaining the

value to the business community. RESULT: Streamlined IT processes to increase

customer support and decrease costs by 10% or $500K.

Professional Experience:

AT&T 2009 - 2010

Premises Technician, Houston, TX

Install AT&T U-verse which consists of high speed internet, video and

digital voice in customer's homes. Successfully completed a month long

training program which consisted of Safety, CPR, Basic Telephony, VOIP,

Wiring Practices, Customer Service and installation of U-verse components.

. Attained 100% customer satisfaction ratio in customer surveys.

. Completed all training with a 95% average in both classroom and

practical exams

. Productivity rating of 90% while working in the field

. Callback ratio of 0% for first 45 days while working in the field

InterLinc Mortgage, Inc. 2008 - 2009

Information Technology Manager, Conroe, TX

Built and created an IT department where none existed internally before.

Worked with Business Management to gather requirements necessary for IT

Services. Managed ERP implementation which included gathering business

requirements, Vendor selection and RFP's for product selection. Introduced

and implemented availability management, capacity management, service desk,

asset management and change management to both the IT department and

organization.

. Redesigned LAN/WAN for better performance

. Provided end user support for networking, telecommunications, hardware

and all software utilizing GoToAssist for remote support

. Setup, install and configure HP and Lenovo servers, HP desktops and HP

notebook computers

. Established working relationships with vendors to provide timely and

cost effective solutions

. Configured, Installed and Managed Windows Server 2003/2008, MS

Exchange 2003, Outlook Web Access, MS SQL 2005, Active Directory,

Sharepoint and Veritas Backup Exec, Blackberry Enterprise Server

. Implemented Spiceworks for IT Asset Tracking and the Service Desk

Epixx Technology Partners 2008 - 2008

Consultant, Houston, TX

Documented, analyzed and changed network infrastructure at customer's site

to allow for better performance on both the computing and VOIP networks.

Initiated an asset management program for hardware and software, this

recovered several thousand dollars worth of licensing for a medium sized

company in Houston.

. Provided customer support to end users needing assistance with

hardware/software

. Administration of 20 Windows 2003 servers, Active Directory, Terminal

Server, SQL 2005, CA Brightstore

. Administered 3Com VOIP system, Routers, Switches, Cisco Routers and

Cisco Firewall

Newmark Homes 2007-2008

Regional I.T. Manager, Houston, TX

Managed IT field operations in Austin, San Antonio and Houston, TX., with a

staff of 6 tier 1help desk engineers to provide end user support for over

100 locations. Worked with CIO and corporate IT Directors on the

implementation of SLA's, gathering business requirements for IT Services

and implemented solution.

. Installed Cisco VOIP, routers, switches and computers in model home

offices

. Responsible for arranging employee training on software products

. Increased IT FTE productivity in the field by 30% by streamlining the

service desk process

. Implementation of Sharepoint Server including mapping business

processes and workflow

First American Title Insurance Company 1998 - 2007

System Engineer, Server Support Sr. Analyst, Regional IT Director and

Regional IT Operations Manager

Corpus Christi, TX; Houston, TX; Largo, FL

During my career at First American Title, I was successfully promoted from

System Engineer to Server Support Sr. Analyst, to Regional IT Director.

The company transferred me to Largo, FL to be Regional IT Operations

Manager.

Regional I.T. Operations Manager, Largo, Florida

Managed an IT staff of 18 tier 1 field engineers and 2 Data Center

employees in 9 States with 220 locations. Reduced overall IT costs 10% or

$300K by implementing centralized computer depot, centralized service desk

operation. My team integrated ITIL framework by introducing incident

management, configuration management, continuity management, capacity

management which resulted in an overall productivity increase and higher

customer satisfaction. Data Center consisted of 20TB SAN, MS Exchange,

Oracle, MS SQL, Blackberry Enterprise Server and MS Active Directory.

Worked with Developers in India to identify critical business needs for

software updates on our proprietary software.

. Coached and mentored staff on AD administration, Windows XP, MS

Exchange and Blackberry Enterprise Server administration and Windows

Server 2003 administration

. Established desktop standards by implementing a new department

responsible for PC deployment throughout Region

. Developed Continuity Management for offices and Data Center in

Hurricane zones which involved Business Impact analysis, Business

Continuance and Disaster Recovery plans

. Directed Data Center staff on Capacity and Continuity Management based

on ITIL to achieve high availability

. Designed and implemented Data Center topology which introduced a Cisco

Layer 3 switch to eliminate server bottlenecks on the LAN/WAN

. Created new guidelines for the administration of a 20TB LSI SAN to

include data archiving, storage policies and email storage policies

. Utilized Altiris Client Management Suite for imaging, remote support

and software distribution

Regional I.T. Director, Houston, Texas

Directed a staff of 7 tier 1 field engineers, 1 Data Center Engineer, 2

DBA's and 3 Business Administrators in 3 States with 240 locations. Created

ITIL metrics and assessments as part of a PMO initiative to implement ITIL

to the organization. Regional IT budget of $5M was reduced by 20% by

implementing configuration management for all desktop systems across the

region. Assisted in the design and implementation of Corporate wide SLA for

the IT departments. Participated in weekly conference calls with

Development team in India and Production staff in the Philippines to track

progress and to initiate new projects for both teams. I was part of the

Mergers and Acquisitions team as the IT representative.

. Established server standards by utilizing Configuration, Change and

Capacity management in the data center which allowed for quick

recovery from a failed server

. Identified Telecommunications needs and implemented solution with

Inter-Tel both with VOIP and Analog systems

. Planned, directed and participated in the successful migration from MS

Exchange 2000 to 2003 and MS Active Directory 2000 to AD 2003

. Developed vendor relations which led to increased service with reduced

costs for IT software, hardware and telecommunications

. Ensured standards were being followed by staff, analyzed in-house

reporting tools, which were utilized by executive management, for

accuracy of data and prepared various reports for management staff

Server Support Sr. Analyst, Houston, Texas

Managed local Data Center which housed 60 Windows servers, 12TB XioTech SAN

and 6 Cisco routers. This Data Center provided service for 240 locations

with internet, client/server and email applications. Migrated from many NT4

domains to one unified Active Directory Tree in one month at all 240

locations which allowed for centralized user management. Consolidated 180

total regional servers to 80 by analyzing server role and legacy data and

archiving to local hub servers for usage.

. Implemented Trend Micro anti-virus software deployment to 2,200

computers

. Installed and administered MS Exchange email system(5.5 & 2000)

included Blackberry Enterprise Server and Outlook Web Access

. Architect for SMS 2.0 installation, deployment and administration

. Architected XioTech SAN solution consisting of Brocade switches, HBA

configuration on 20 servers

Systems Engineer, Corpus Christi, Texas

Installed and administered desktop computers, servers and routers at

different offices. Provided end user support to local staff which consisted

of 100 users and 12 offices.

. Implemented NT4 to replace Novell servers

. Maintained 12 servers which included 4 different databases and insured

nightly backups were working correctly

L&P Electronics 1996-1998

Broadcast Engineer, Corpus Christi, Texas

Installed, maintained and repaired AM and FM radio broadcast transmitters,

studio equipment and remote broadcast equipment. Worked with DJ's on

various problems encountered on studio equipment to insure their on-air

success. On call 24x7 for transmitters.

. Installed, maintained and repaired studio equipment such as Carts,

mixing boards, CD players, troubleshooting to component level

. Installed, maintained and repaired music on disk computer systems and

networks

Education

. College of Biblical Studies Biblical Studies/Counseling

. Hardin Simmons University Theology/Communication

. Maricopa County Community College Electronics Technology

. MS Course 2154B-Implementing and Administering Microsoft Windows 2000

Directory Services

. MS Course 1560-Updating Support Skills from MS Windows NT to Windows

2000

. MS Course 827-Administering MS SMS2.0

. MS Course 828-Deploying and Supporting MS SMS 2.0

. MS Course 922-Supporting MS Windows NT 4.0 Core Technologies

. MS Course 803-Administering MS Windows NT 4.0

. MS Course 688 Internetworking Microsoft TCP/IP on MS Windows NT 4.0

. Certified XIOTech Engineer training

. HP ITSM

. ITIL Foundation

. Coaching Skills for Managers

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