Cathy Puccini

**** ********* **

Pleasanton, CA. 94566

abkijy@r.postjobfree.com

925-***-**** 925-***-****

Professional Summary

Experience as a Regional Administrative Assistant with a Fortune 500

Company. Strengths include the ability to work under pressure meeting goals

and deadlines. Excellent organization, communication and negotiation

skills.

Work Experience

Kimberly-Clark Corporation - Pleasanton CA October 2006 - December

2008

Regional Assistant

. Managed the front office with a team consisting of a Sales Director

and 14 Sales Associates

. Organized meeting and events for the Director and Sales Associates

with Microsoft Outlook

. Responsible of all office equipment and ordering of office supplies

. Assisted in creating and completing reports for the sales team through

Word, PowerPoint and Excel.

. Responsible for paying office invoices

. Managed and arranged travel plans for the entire office.

WorldPac - San Ramon CA October 2002 - August 2006

Dispatcher Coordinator/Driver

. Managed team members to ensure on time delivery

. Created manifests and released orders to appropriate routes

. Received customer and sales associate's calls on issues concerning

orders and took appropriate action to implement solutions.

Providian Financial Corporation - Pleasanton CA December 1995 - October

2002

Back-Office Support - Administrative Support

. Monitor inbound and outbound calls received by collection

representatives. Complied and analyzed the data

. Maintain daily, weekly, monthly and quarterly spreadsheets to track

employee's assignments and progress

. Provided administrative support for a team of collection managers

. Planned and scheduled meetings

Management Response Group/Customer Satisfaction Team - Supervisor

. Developed and supported a team of collection representatives

. Responsible for assisting escalated customers in resolving sensitive

issues

Collection Department - Collections/Assistant Trainer

. Responsible for collections of delinquent accounts

. Trained new hires on processes and procedures

. Updated credit procedures which included the publication of a

collection manual

Mervyns Central Services - Hayward CA March 1983 - July 2002

Collection Department- Collector

. Educated customers on cardholder policies

. Handled high pressure phone calls

. Responsible for resolution of delinquent charge cards

. Heavy reliance on interpersonal and negotiation skills

Customer Service Department - Customer Relations

. Assist customers with multiple inquires

. Ensure positive resolution

New Accounts Division- Administrative Support

. Processed new account applications

. Filing of documents

Splurge Catering & Special Events - Oakland CA September 1989 - Current

Floor Supervisor

. Managed catering staff during events

. Organized and coordinated serving schedules and facility layout to

most efficiently serve from 50 to 700 guests

Volunteer Experience

Pleasanton Girls Softball Association

. Head Coach for Pleasanton Girls Fast Pitch Softball for 10 years.

Education

. San Leandro Adult School - Microsoft Word & Excel Certificates

2002

. Chabot College Hayward CA - General Education 1980 - 1981

. Mt. Eden High School Hayward CA - Diploma 1975 - 1979

References available upon request

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