Dawn M. Collins

***** ******* **** ****

Menifee, Ca 92584

951-***-****

Objective Seeking a challenging career opportunity in a positive work environment

where my skills, experiences, education, training, and abilities will be

fully and effectively utilized.

Qualifications Performance oriented with excellent written and verbal communication

skills. Possess excellent telephone and computer knowledge. Perform

computer data processing in Word, daily office operations and filing. I am

a highly motivated, solutions-focused professional with extensive

experience and an impressive record of achievements within all facets of

reception and administrative, across many diverse industries. Works well

with others, honest, Obedient, Friendly, punctual, energetic hard working

and a positive person. Excellent rapport with others, quick and enthusiastic

learner with strong problem solving skills.

Work History

Keller Williams Realty/ Realtor Associate, Temecula, Ca.

Licensed Realtor. Responsible for selling homes and land, consistent lead follow up and

performed property research to match clients with property. Advanced training with contracts,

verifying loan documents and escrow procedure. Developed Effective networking and

communication skills. Highly regarded for professionalism and integrity in all transactions.

Computer experience includes Multiple Listing Service (MLS), Internet navigation, research

and maintaining client database on Top Producer computer program. Responsible for compiling

all contractual documentation at closing of escrow, sort and organize all documentation for file

to be turned in to broker.

06/06 to 01/08

Tarbell Realtors/Realtor, Tustin Ca.

Licensed Realtor. Maintained a consistent sales volume as a sales person in partnership with my

husband. Responsible for the complete transactions from open to close. Successfully built a

reputation for ethical and professional customer service while maintaining a consistent sales

volume. Organized and maintained files, interacted with both in-house lender & outside lenders

to overcome numerous obstacles & complete closings. Assisted partner in winning numerous

awards for outstanding sales ranging from $2.5 million to $6.5 million closed transactions.

Computer experience includes Multiple Listing Service (MLS), internet navigation & research,

Microsoft Word, familiar with Excel, Works and Outlook.

03/02 to 06/06

Dawn M. Collins

Kaiser Permanente, Corona Call Center, Corona, Ca

Worked in a fast paced call center assisting customers with billing and health insurance inquiries.

Main responsibility was customer service and being fully aware and knowledgeable with

changes in information and system functions. Familiar with a variety of computer programs as

our systems are updated continuously. Functions included taking complaints, compliments and

suggestions as well as resolving quality of are and information issues. Functions also included

explaining billing cycles, reinstating accts. and working closely with other departments of this

large organization to achieve customer/patient satisfaction. I assisted members/customers with

billing issues, payment resolutions and issuing reference materials. My job included handling a

very large call volume at a rapid rate while still providing more than adequate information and

quality service for our members.

04/99 to 12/01

Secretarial/ Aesthetician/ Glen Ivy Hot Springs Spa, Corona, Ca

Maintained highest level of professionalism when greeting and assisting clients and guests;

handled internal/external telephone inquiries; and coordinated internal/external deliveries and

shipments. Prepared correspondence and reports using MS Word; maintained Spa Soft

scheduling, including distribution of technician schedules, MSD reports and commission sales

per technician. My second job description included practice in the field of aesthetics by

completing overall skin analysis, prescribing daily skin care regimens, and completing facial

services on clients. Received extensive training at the Dermalogica Skin Care Institute in Los

Angeles.

07/97 to 11/98

Education

Riverside Community College (RCC)

Completed 38 units toward Associate Degree.

Riverside Community College (RCC), School of Cosmetology

Graduated after 1600 hours completed. License No. KH312858 Cosmetology License

Dermalogica Skin Care Institute

European Skin Care Techniques, Skin Analysis, and Product Knowledge. Certificate of

Completion received.

Allied Real Estate School

Real Estate License No. 01332753

References:

Sandy Sutter, Pala Spa and Casino 951-***-****

Rita Koski, Nuevo School District 951-***-****/ 951-***-****

Bill Beals, Business Development 951-***-****

Joe Koski, Assistant School Superintendent 951-***-****

Dawn M. Collins

951-***-****

28587 Country Rose Ln. abkiby@r.postjobfree.com Menifee, Ca 92584

Dear Sir/Madam:

Enclosed is my resume for your review. I am confident that my experience would serve as an

asset to your company.

As you will see, my earlier positions in the Real Estate, Spa and Medical industries have allowed

me to develop exceptional skills in detail orientation, organization, research and customer

service. Maintaining confidentiality while communicating effectively and coordinating diverse

activities to meet a goal is easily achieved. I possess strong PC skills and am comfortable

learning new applications. I am considered a quick learner with high concentration skills and I

feel that my interpersonal skills, honesty, and rapport with fellow employees will benefit your

company. I hope the summary of my experience, listed on the following resume, will encourage

you to consider me as a candidate for this respected position.

I am confident that my abilities, dedication and enthusiasm will allow me to contribute

successfully to your operations. It would be a pleasure to discuss potential openings with you.

Thank you for your time and consideration.

Sincerely,

Dawn M. Collins

Enclosure

Contact this candidate