MICHELE A. WOOD

**** ********* **

Augusta GA ***09

706-***-****

abki4g@r.postjobfree.com

PROFILE

A quality-driven professional with an extensive support and administrative

background, including proven documentation management experience. Possess

strong technical writing and organizational skills. Recognized for self-

initiative and dedication to company goals.

QUALIFICATIONS

Excellent written and verbal communication skills.

Coordinated and follow up with multiple tasks and managed time effectively.

Well organized to meet the needs of a large staff.

Recognized for personal dedication to maintain quality customer relations.

Proven ability to learn quickly while possessing self-starter and excellent

follow through skills.

Expanded technical and administrative skills by identifying and attending

multiple training seminars.

Well accomplished at working in a Team environment.

PROFESSIONAL EXPERIENCE

Medac Inc., Augusta GA

2006-2009

Refund Specialist

( Post credit card payments

( Working with a manage care module

( Running several reports.

( Working with credit balance reports for over 102 Medical Groups and

researching the credit balance that are appearing on medical claims.

( Reviewing Data Entry for missing information on an unpaid claim and

sending additional information to Insurance Company if needed and

reading and understanding an EOB.

( On credit balance report you must be able to see if this is a true

credit and if the claim is paid correctly by going into a managed care

module and see what should be paid.

( Contacting Insurance Carriers when refund request is in questions on

information that was not received on the medical claim.

( Must communicate with Account Supervisors and other billing specialist

in the company to resolve any billing matters.

( Post refunds to Insurance Company and Patients accurately and to

correct INS and CPT codes and correct information and eob's that need

to be returned with the refund.

( High volume of calls from Insurance Companies and Patient about

refunds due.

( Handling of clients, patients. Doctors and Medac information with the

utmost confidentially

( Must transfer balances when needed and change contractual adjustment

and reverse and correct payment if posted incorrectly.

Granite Medical Group Inc., MA 2004 - 2005

Administrative Assistant / Medical Biller

< Medical Billing, procedure codes and eob's and accounts receivable and

accounts

payable

. Responsible for running collection reports monthly

. Monthly-unpaid claims

. Posting Insurance checks to accounts daily

( Electronic filing medical claims and paper claims and secondary

claims.

Answered multi line phone system with high call volume

. Making bank deposits for office

. Maintain all office equipment faxes, copiers, scanners, printers,

computers

. Make all arrangements for weekly meetings

. Performed all administrative duties such as index, file

correspondence, records and reports

. Maintains inventory control of all office supplies and equipment

. Help Physicians with pen-tabs and contact help desk for problems and

repairs

. Organizes and develops orientation programs for all new employees

. Performs electronic medical billing to ensure accurate records and

data

. Credentialing for Physician's new license and new National Provider ID

Numbers

. All travel arrangements for Medical Office

Pearle Vision Corp Hanover, MA

2002 to 2004

Medical Billing Secretary

. Arrange appointments and meetings for two doctors and also maintain all

medical records.

. Electronic billing for several insurance companies.

. Manage and reconcile accounts payable / receivable.

. Handle all customer service issues.

. Answering six very busy phone lines.

. Order and maintain some optical inventory for the store.

Raytheon Corporation, Quincy, MA 1974 -

2001

Research and Development Technician, Administrative Assistant to

Engineering Staff

. Updating, tracking, and distributing various reports,

tracking forms, and data bases.

. Monitored all programs and timely completion of projects.

. Established training requirements and trained all operators on legal

documentation procedures.

. Collaborated with department managers to prepare annual operating

budget.

. Daily interaction and communicating with legal corporate attorneys.

. Developed Work Instructions for ISO-9002 and incorporated into

production training.

. Assisted engineering department in resolving documentation

difficulties.

. Recognized multiple times by achieving goals by specified deadlines.

. Ensured timely completion of projects to ensure cost savings.

. Participated in Team Quality, engineering and staff meetings.

. Modify documentation packages including assembly drawings, schematics,

specification control documents, and blue prints.

. Process Research and Development contracts, while tracking and

reconciling invoices.

. Comply with product safety regulations.

. Part of transition team in sale of product line.

. Interface with personnel from various departments, end users or

vendors on issues ranging from routine to highly complex.

. Work from broad instructions, drawing and procedures; determine

priority of workload.

COMPUTER SKILLS

Microsoft Windows 95/98NT, Word, Excel, Access, PowerPoint, Outlook, A+

Course, Medisense, Healthwire and Netscape Kam2000

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate