Steven B. Burns

Ridgewood, NJ ***** Phone: 201-***-**** abkhq8@r.postjobfree.com

Vice President – Marketing / Communications / Operations Management

Dynamic Executive with a track record of success in P&L Management, Operations,

Marketing, Communications, Business Development, Finance and Risk Management.

Visionary who capitalizes on marketplace voids, turning opportunities into competitive

advantages.

Hands on manager and exceptional communicator able to manage multiple resources.

High Energy Leader who leverages broad based expertise and market insight to

develop/execute action plans that consistently deliver results.

Entrepreneurial Spirit and adept problem solver with a proven history of calculated risk

taking to create significant value for stakeholders, customers and employees.

MBA, Marketing/Finance Rutgers University; BA, Biology San Diego State University

Selected Accomplishments

Co Founded Successful Virtual Spearheaded $2M Design/Build

Business Services Company out of 30K s.f. Class A Call

Center

Founded Successful Innovative Valet

Business – Positioned For Propelled $300K Direct Bottom

Subsequent Sale Line Improvement While Slashing

Risk Exposure by 50%

Grew Startup Business to $1.7 M

Integral In Securing $30M 2nd

Revenue in 4 years

Round VC Funding

Boosted Sales From $8M to $12M in

2 Years Grew Opportunity Pipeline by

$4M By Carving New Corporate

Led Financial/Operational

Niche

Turnaround of Stagnant Subsidiary

Captured 50% Market Share and

Launched $12M Outsourcing Center

$14M In New Annual Sales By

Piloting Rollout of High Tech

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Product

Career History

CONSTANT LINK, LLC

2008 2010

Owner/Principal

Co Founded Company targeting small mid size businesses and mobile professionals based on

Virtual Business Model, assisted by cloud computing, to increase efficiencies and drive down

costs.

Constant Link services include 24/7 Live Virtual Receptionist, Virtual Business Assistant and

Virtual Phone Systems.

CARCIERGE VALET, LLC 2003 2007

President/Owner

Founder of successful, 40 employee contender in Valet Industry, targeting large retail shopping

centers and high end banquet facilities.

Highly focused on customer service, sales, operations, client liaisons, creative problem solving

and promotion of client businesses.

Sold business to industry player after growing annual revenue to nearly $2 Million.

NCO GROUP, INC.

1997

2001

$1Billion NASDAQ listed Company

Chief Operating Officer – Marketing Strategies Division

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Acquired JDR Holdings Group (see below)

Provided post acquisition leadership to $40 Million customer care and marketing outsourcing

division serving corporate clients.

Full P&L accountability for multi state sales and marketing operation with 650 staff in 6

locations.

JDR HOLDINGS GROUP 1991 –

1997

$60 Million “umbrella” company owning 3 separate companies – acquired by NCO Group

Executive Vice President, Chief Compliance Officer

• Designed/implemented new business processes for all 3 companies.

• Built regulatory/policy compliant and professional organization, substantially minimizing risk.

• Created/oversaw HR and Compliance Department for all 3 companies.

• Opened 3 new facilities for Holdings Group, including rolling out a new 30K sf Class A office and service center

facility in record time.

JDR MARKETING, INC.

President

• $12 Million provider of customer care, outsourcing and telemarketing services.

• Boosted revenue 50% in 2 years.

• Full P&L responsibility, business development and operations for 3 locations with 350 employees.

NATIONWIDE COMMUNICATIONS, INC.

Vice President, Marketing

• Broker, reseller and aggregator of Telemarketing services.

• Generated $2 Million annually by creating sales and marketing structure for bundled telecom services.

HOFFMANN LA ROCHE – Diagnostics Division Previous

Director, Market Research

• Directed staff of 4 analysts, generating and reporting results on market trends, competitor activity customer

satisfaction/feedback in highly competitive marketplace.

Group Marketing Manager

• Led staff of 5 Marketing Managers responsible for $25 Million in division sales of laboratory instrumentation.

Manager, Strategic Planning/Business Development/Licensing & Acquisitions

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• Developed divisions’ annual business and strategic plans for presentation to Executive Management Committee.

• Identified emerging technologies and potential acquisitions.

• Liaised with legal, manufacturing and product development teams internationally.

• Regulatory interface for FDA compliance.

Professional Licenses/Certifications

National and NJ Licensed Medical Technologist

NJ Licensed Life and Health Insurance Consultant

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