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Customer Service Training

Location:
Buffalo, NY, 14206
Posted:
July 23, 2010

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Resume:

Francine Kuschel

** *. ***** ******

Buffalo, NY 14206

716-***-****

abkhnz@r.postjobfree.com

SUMMARY OF SKILLS:

*Talent for seeing beyond the surface and common approach for day to day

issues.

*Understanding where my team's talents are, to assign efficient tasks to

maximize results.

*Create a professional yet enjoyable atmosphere by balancing responsibility

and enjoying the rewards of a job well done!

*Upholding a superior and productive work ethic.

*Guiding New Staff into positions they seem to be most suited for.

EMPLOYMENT:

~FISERV - Spherion Temp Agency- April 2009-September 2009.

Home Retention Team

Customer Service- Phone Contact (Inbound/Outbound), Educate

Borrowers on Program, Required Paperwork, Account Research. Follow up.

~First Center - March 2007 to November 2008.

Customer Service- Phone Contact, Record Keeping of Accounts, Payments,

NSF's, Inbound/Outbound.

~Adelphia International- August 1999 to June 2006.

Producer/Director for "Crossroads" Award Winning Show.

Press Releases, Email Campaign, Public Relations, Graphics, Training,

Book Guests.

~Adelphia Media Partners- April 1996 to August 1999.

Production Supervisor for Showplace Network; Channel Image, New Design,

Public Relations.

~Adelphia Niagara - July 1991 to April 1996.

Camera, ENG, Graphic Design, Equipment Budgets, Training.

Founding Instructor for Artpark's Video Camp.

EDUCATION:

State University College at Buffalo

B.A. in Broadcasting



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