Mark Timmerman, PHR 503-***-****

**** ** **** ***, ********, OR. 97202 abkhc5@r.postjobfree.com

Professional Profile

Motivated achiever with strong Human Resource, Training and Leadership

experience.

Experienced Professional with excellent communication skills and an ability

to motivate teams through service, integrity and innovation.

Human Resources Employee Relations and Training - ODS - Portland, OR - 12/08

- present

Mentored and coached leadership team in all areas of supervision including HR

law, FMLA/OFLA, attendance, performance, soft skills, communication,

motivation, disciplinary action and termination.

Interacted daily with supervisors, Managers, Directors, VPs to ensure policy

guidelines were met.

Mentored employees when they contacted HR to discuss dissatisfaction with

their supervisor or company processes.

Coached employees and built relationships through progressive disciplinary

policies to improve performance.

Surveyed and developed ongoing leadership training in all levels of

management including, interviewing, hiring, coaching, motivation, performance

appraisals, harassment, rewards, discipline, HR law, termination and

mediation.

Researched and developed training curriculum to proactively meet business

needs including, personality assessments, customer service training, managing

conflict, active listening, Microsoft 2007 upgrade training, Microsoft

SharePoint, peer to supervisory training, orientation, improving attendance

and punctuality, sexual harassment and navigating the generations at work.

Processed Unemployment claims and represented the company in unemployment

disputes.

Coordinated and Managed the education reimbursement program.

Communication Analyst/ Trainer - Netflix - Hillsboro, OR - 8/06 - 11/08

Played a critical role in the migration of the customer call center to

Hillsboro, OR.

Defined the requirements, resources, processes and tools around end-to-end

communication in the call center.

Partnered with Management, Directors, and VPs to align call center policies,

training tools and knowledge management within the communication roadmap.

Developed and strengthened cross-functional relationships between various

departments and locations including, HR, engineering, product management, IT,

PR, legal, marketing and operations.

Trained new associate and ancillary classes on topics ranging from technical

to soft skills.

Developed and facilitated classes face to face and via recorded sessions

using Captivate.

Content Manager of shared intranet via MS SharePoint.

Senior Tech.Trainer, CPP - ADP - Clackamas, OR - 4/97 - 8/06

Facilitated structured training on various topics pertaining to ADP payroll

and human resource products.

Classes varied from stand up training, offsite training, customized one on

one training, and virtual training using Saba, Centra, and MS Live meeting.

Trained, observed, mentored and certified trainers on new classes.

Created and developed content for handbooks, brochures, power points,

curriculum for seminars and classes. Content ranged from technical training,

soft-skill training and materials for large annual seminars with audiences of

up to 300 clients.

Mentored new associates on customer service and soft skills including,

personality profiles, time

management, resolving conflict, active listening, defusing anger,

professionalism and FISH.

Senior Payroll Specialist - Payroll 1 - Royal Oak, MI - 8/95 - 2/97

Managed a client base of 200+ clients.

Liaison with Tax Department to create quarter/annual returns for clients.

Input payroll for clients and provided customer service support.

Accounts payable and receivable.

Manager - Loek's Star Theatres - Taylor, MI - 6/92 - 8/95

Managed a staff of 150 associates including line employees, supervisors and

managers.

Recruited, Interviewed, and Hired associates via paper and job fairs.

Facilitated performance reviews, training and career-path development for

associates.

Implemented training programs for managers, supervisors and staff.

Mentored staff to meet company objectives and sales projections.

Created and implemented marketing plans and promotions.

SKILLS / CERTIFICATIONS:

Proficient in: Microsoft 2003 and 2007, Word, Excel, Power point, Access,

Centra Virtual Environment, Saba, Microsoft Live Meeting, Photoshop, Outlook,

Captivate and SharePoint.

Professional in Human Resources (PHR)

Certified Payroll Professional (CPP) through American Payroll Association

ADP Certified Trainer

Web Based Instructional Design and Delivery Certified via Bob Pike

SHRM (Society for Human Resource Management)

Pay Train Certified via American Payroll Association

Employee Orientation Program Certified via Keye Productivity Center

Project Management via Franklin Covey

EDUCATION

1992-1994 Wayne State University - Michigan

1994-1996 Oakland Community College - Michigan

1999-2001 Long Beach City College - California

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