.
. Strong leader with experience in project management / Proficient in
communication & administration
. Increased revenue by 28% within fiscal year / Secured account with
early renewal, added labor & software
. Develops business solutions to meet diverse customer needs /
Streamlining sites to maximize productivity
. Uses interpersonal, analytical, & decision-making skills effectively
on a daily basis / Supervises 12 employees
. Conducts meetings & monthly management reports / Developed aggressive
on-boarding tool used today
. Approves time sheets, expense reports & examines employee files for
personnel actions / Motivates team
WORD PROCESSING COMPUTER SYSTEMS GRAPHIC CREATION
AUXILARY FORTE
Microsoft Word Lotus Notes Adobe Illustrator
Project Leader Client /Vendor
PowerPoint STOPData Pro Adobe Photoshop Staffing Logistics
Cust. Service
Excel Secure Perfect Adobe Indesign Procedures
Writing Professionalism
Adobe Acrobat TRAC / GEHS Publisher Labor Law
Versed Team building
Text Edit / Notepad CBT / I-Dot Corel Draw Export
Shipping Public Speaking
Education
. Bachelor of Science Visual Communication within Scripps College of
Communication at Ohio University '08
Work Experience
IKON Office Solutions: Site Manager for Abbott Nutrition Columbus, Oh
9/2009 - Current
- Oversees FDA sample center, reception, operators, in/outbound &
international shipping needs.
- Collaborates with sales team, analyst, human resource, account
managers, & vital vendors.
- Services two key contacts within a unique three-satellite-center site.
Stimulates team morale.
- Interacts with 530+ external customers. Creates different approaches
to exceed client expectations.
- Raised certification score by10%. & 45% increase surveying favorable
customer service.
- (Willing and eager to relocate)
Freelance: Coblents Homes - Visual mailers & weekly newsletters for
residence. 3/2009 - 7/2009
Adidas: Assistant Store Manager for one of the highest trafficked outlet
malls in Ohio. 1/2009 - 8/2009
- Served as visual merchandiser, store trainer & customer service
provider.
Department of Residence Life: Resident Advisor for Ohio University. 8/2005
- 6/2008
- Responsible for 40+ students. Provided health & safety knowledge &
promoted higher education.
- Led organizations to tackle campus issues. Implemented successful
campus programs year round.
Alden Learning Commons: Multimedia specialist for tutorials and workshops.
3/2007 - 6/2008
- Relevant to print design, media coverage, audio production, photo
editing & troubleshooting.
Internship: Clems Custom Laser Engraving. 7/2006 - 12/2007
- Project involvement from design, testing & production. High focus on
customer service.
Assets Merits & Awards
Call center, switchboard, reception, filing experience - IKON
committee leader for Ohio Valley
Apt training for crisis planning & emergency response -
Recognized nationally for most improved site
Delivers performance appraisals & merit increase review - Received
bonuses for competitive performance
250+ hours of community service at OU/Non-profit versed - Received state
grant for women's program
References
IKON: Account Manager Jeff Strickland 614-***-****
IKON: HR Advisor, Ruth Adcox 614-***-****
OU Faculty: Wimsome Chunnu 740-***-****
Clems: Owner, Mar k Wise 330-***-****