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Sales Customer Service

Location:
Fremont, CA, 94538
Posted:
September 30, 2010

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Resume:

**** ********* **** #**

Fremont, Ca ***** Mobile phone: 816-***-****

abkh1j@r.postjobfree.com Eric Gamon

Objective Seeking work in professional environment and to be

a contributing team member while adding value to

the company. To learn new skills and benefit the

company by continuing to use my 9+ years of

customer relations experience.

Experience January 2010 - April 2010 Musician's Friend

Kansas City, MO

Returns Resolver

Unpacking, inspecting product and repacking to be

shipped out.

Making inventory adjustments in the data base

Unloading and palletizing product received on

trucks.

October-December 2009 Musician's Friend

Kansas City, MO

Retail Cashier/Sales rep.

Accurately managed a cash draw in a busy retail

environment.

Processing customer product returns.

Handled customer inquiries and solved billing

problems.

Provided product demonstrations and information to

customers.

July 2009-October 2009 Musicians Friend

Kansas City, MO Call Center Representative

Attending product demonstrations held by vendors.

Answer inbound customer calls regarding customer

service.

Offering tech support for customers.

Placing orders for customers.

October 2000-July 2009 Musician's Friend Kansas

City, MO

Retail Sales Associate

Worked as Team Lead for six months.

Responsibilities included preparing the store for

opening by counting out cash registers, figuring

daily balance sheets after store closing,

determining appropriate pricing for products, and

coordinating employee schedules to ensure

sufficient staffing.

Assisting customers by providing product

information and helping with purchasing decisions.

Organizing product displays on the showroom floor.

Maintaining a clean and safe work environment.

April 2000-October 2000 Target Corporation

Kansas City, MO

Overnight Replenishment Associate

Pulling product from pallets to stock display

shelves.

Appropriately placing overstocked items on the

warehouse shelves.

Answering customer questions.

Education Currently working toward my Associates Degree.

May 1998 Lawson High School Lawson, MO

High School Diploma

Some college (Maple Woods Community College.

2006-2008)

Awards Musician's Friend Top Sales Award 2003. Sales for

the year totaled $518,154, which is 14% of the

total store sales for the year.

Musician's Friend Top Sales Award 2004. Sales for

the year totaled $823,689, which is an increase of

over $300,000 from the previous year.

Musician's Friend Employee of the Month, August

2003.

Target Outstanding Performance Award, September

2000.

Skills Organization, Teamwork, Customer Service over the

phone, Direct Sales, Typing 35 wpm, Internet

Explorer, DAX, 3M's High Jump software, MACS,

Microsoft Windows, Microsoft Word, Microsoft Excel,

Microsoft PowerPoint, Adobe Photoshop, e-mail.



Contact this candidate