Fremont, Ca ***** Mobile phone: 816-***-****
abkh1j@r.postjobfree.com Eric Gamon
Objective Seeking work in professional environment and to be
a contributing team member while adding value to
the company. To learn new skills and benefit the
company by continuing to use my 9+ years of
customer relations experience.
Experience January 2010 - April 2010 Musician's Friend
Kansas City, MO
Returns Resolver
Unpacking, inspecting product and repacking to be
shipped out.
Making inventory adjustments in the data base
Unloading and palletizing product received on
trucks.
October-December 2009 Musician's Friend
Kansas City, MO
Retail Cashier/Sales rep.
Accurately managed a cash draw in a busy retail
environment.
Processing customer product returns.
Handled customer inquiries and solved billing
problems.
Provided product demonstrations and information to
customers.
July 2009-October 2009 Musicians Friend
Kansas City, MO Call Center Representative
Attending product demonstrations held by vendors.
Answer inbound customer calls regarding customer
service.
Offering tech support for customers.
Placing orders for customers.
October 2000-July 2009 Musician's Friend Kansas
City, MO
Retail Sales Associate
Worked as Team Lead for six months.
Responsibilities included preparing the store for
opening by counting out cash registers, figuring
daily balance sheets after store closing,
determining appropriate pricing for products, and
coordinating employee schedules to ensure
sufficient staffing.
Assisting customers by providing product
information and helping with purchasing decisions.
Organizing product displays on the showroom floor.
Maintaining a clean and safe work environment.
April 2000-October 2000 Target Corporation
Kansas City, MO
Overnight Replenishment Associate
Pulling product from pallets to stock display
shelves.
Appropriately placing overstocked items on the
warehouse shelves.
Answering customer questions.
Education Currently working toward my Associates Degree.
May 1998 Lawson High School Lawson, MO
High School Diploma
Some college (Maple Woods Community College.
2006-2008)
Awards Musician's Friend Top Sales Award 2003. Sales for
the year totaled $518,154, which is 14% of the
total store sales for the year.
Musician's Friend Top Sales Award 2004. Sales for
the year totaled $823,689, which is an increase of
over $300,000 from the previous year.
Musician's Friend Employee of the Month, August
2003.
Target Outstanding Performance Award, September
2000.
Skills Organization, Teamwork, Customer Service over the
phone, Direct Sales, Typing 35 wpm, Internet
Explorer, DAX, 3M's High Jump software, MACS,
Microsoft Windows, Microsoft Word, Microsoft Excel,
Microsoft PowerPoint, Adobe Photoshop, e-mail.