TRACIE McBRIDE-COOK

OBJECTIVE

I am currently seeking an administrative position with a growing

company. Strong organizational skills and time management provide the

ability to work well under pressure to make quality decisions. I am

requesting a fast paced environment and constant learning in order to

suffice high energy.

SUMMARY OF QUALIFICATIONS

. Professional appearance and great people skills

. Proficient using Personal Computer in any network environment

. Previous experience with various administrative duties

EXPERIENCE

JANUARY 2009 - PRESENT Golf Cars of Houston Superstore Houston,

Texas 77037

Customer Service Representative / Warranty Clerk

. Assist customers with warranty and service orders

. Answer incoming phone calls from 5 lines

. Issue service orders to proper dealers such as Yamaha, Bad

Boy Buggies, E-Z Go ect.

. Troubleshoot equipment

. Reviewed and answered correspondence

. Dispatched service technicians for service based on call from

customers

. Arranged for repair and replacement of defective items

covered by warranty.

. Kept records of services in progress.

. Notified customers when service was completed and accepted

payments.

. Resolved customer complaints and request for refunds,

exchanges and adjustments.

EXPERIENCE

MAY 2007 - JANUARY 2009 Blue Haven Pools and Construction

Spring, Texas 77373

Receptionist/ Customer Service

. Assist customers with warranty and service orders

. Answer incoming phone calls from 5 lines

. Issue service orders to proper warranty station

. Troubleshoot equipment

. Scheduled UCC utility with proper companies and customers

. Reviewed and answered correspondence

. Dispatched service technicians for service based on call from

customers

. Received callers at establishment, determined nature of

business and directed callers to destination.

EXPERIENCE

JANUARY 2005 - FEBRUARY 2006 Nationwide Insurance

The Barhorst Agency

Houston, Texas 77040

Customer Service Representative / Receptionist

. Answer and direct incoming calls

. Accept customer payments

. Prepare new insurance ID cards for customers

. Prepared correspondence and proof of insurance for H.O. A.

. Follow up with customers to ensure satisfactory performance

of service

. Kept records of service

EXPERIENCE

March 2000 - January 2005 M.B. Longust Landscape and Design

Houston, Texas 77040

Receptionist / Scheduler

. Receptionist / Front office

. Answer and direct all incoming calls

. Appointment scheduling

. Various administrative duties, filing

. Accounts payable / receivable

. Obtained caller's name and arranged for appointment with

person called upon.

. Typed memos, correspondence, reports and other documents.

EDUCATION

. 1995 Eisenhower High School Graduate, Houston, Texas

REFERENCES UPON REQUEST

Contact this candidate