Ryan Walls

**** **** *** **

Seattle, WA *****

206-***-****

abkgkq@r.postjobfree.com

Objective

To obtain a position where I can utilize my technical support skills and customer

support skills to achieve my career goals while working with a professional

technical support team.

Experience

Customer Support (Seasonal Contract)

2010

Active Network

Bothell, WA

- Assisted end user in troubleshooting problems relating to operating system issues

(Windows XP/2000/7) network connectivity, TCP/IP configuration and software packages

- Assisted end user in integrating software product with websites

- Assisted in the development of knowledge base

Level 3 Technical Support (Contract)

2009-2010

Flying Lab Software

Seattle, WA

- Assisted end user in troubleshooting problems relating to operating system issues

(Windows XP/2000/7), network connectivity, TCP/IP configurations, hardware and

driver settings, and internet connectivity

- Performed upgrades, installation of software and drivers and essential desktop

troubleshooting.

- Assisted Operations team with desktop setups including installing hardware,

operating systems, performing updates and network connectivity

- Maintained technical support Knowledgebase

Quality Assurance

2005-2008

First Choice Foods

Spokane, WA

- Monitored product to verify it met with quality assurance standards

- Maintained detailed reports of metrics and standards

Level 2 Technical Support

2004

Ygnition Networks

Seattle, WA

- Assisted end user in troubleshooting problems relating to operating system issues

(Windows 98/XP/2000/7), network connectivity, TCP/IP configurations, hardware and

driver settings, and internet connectivity

Consumer Collections Representative

2002-2003

Qwest Communications

Seattle, WA

- Delivered professional customer service via phone

- Explained billing information

- Negotiate payment arrangements

Customer Support

1999-2001

Amazon.com

Seattle, WA

- Assisted end user in troubleshooting problems relating to operating system issues

(Windows 98/XP/2000/7), network connectivity, TCP/IP configurations, hardware and

driver settings, and internet connectivity

- Assisted in development of internal knowledge base

Education

Computer Service Technology Certification

2008-2009

Edmonds Community College

Lynnwood, WA

- Completed A+ certification course covering PC hardware/software installation,

configuration and troubleshooting.

- Completed Network Administration course focused on implementation of Windows

Server 2003 network including installing/configuring/troubleshooting DHCP, NAT, DNS,

File Server, IIS, and Active Directory

- Completed two programming courses: VB.NET and C++

Contact this candidate