Mary K. Clay

**** ****** *** **********, ******** 40214

Home 502-***-****

Cell 502-***-****

abkfof@r.postjobfree.com

Professional Summary

. 15 years in full service advertising management software systems

. 18 years client support in the banking industry

. 2 years of management of sports leagues

Work Experience

MediaBank (formerly Adware Systems and Mediaplex Systems)

Senior Client Analyst 1994 - 2010

. Provided phone support for Production and Financial modules to all

MediaBank clients

. Analyzed the problems reported by our clients

. Communicated client, product and service needs to the necessary

departments

. Analyzed client needs and proposed software improvement

. Assisted product development in quality assurance testing of product

bugs and enhancements

. Provided onsite and Internet training to clients on our Financial

software

. Training and support of Accounts Receivables and Accounts Payable

. Knowledge of Microsoft Excel and Microsoft Office

. Ability to multi-task

. Assisted the documentation department in preparing training materials

Volleyball Connection

League Manager 1993 - 1994

. Maintained league schedules

. Handled payments for Accounts Receivables

. Handled general office duties

. Managed and scheduled the referees for leagues

First National Bank (currently PNC)

Bankcard Customer Service Representative 1975 - 1993

. Provided support regarding Interbank Rules and Regulations with other

state banks and merchants

. Processed customer correspondence and handled merchant billing

. Worked to solve billing issues with merchants

Reconcilement Clerk

. Maintained accurate records and balances for Mastercard Merchant

Bank's billings

. Handled interdepartmental correspondence

. Participated on the Automation Transition Team for Mastercard Merchant

billings

CRT Operator

. Data Entry of bankcard sales

Education

Spencerian College, Louisville, Kentucky

Associate Degree Accounting Specialist

1993 - 1994

4.0 GPA

Dean's List, Phi Beta Lambda Accounting Club

Bellarmine College Louisville, Kentucky 1983-1984

Accounting Courses

References

Available upon request.

Contact this candidate