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Quality Assurance Customer Service

Location:
Tacoma, WA, 98404
Posted:
October 01, 2010

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Resume:

Ramón Eric Pierce

**** * **** ******

Tacoma, WA 98404

206-***-****

abkfd4@r.postjobfree.com

OBJECTIVE: A Geographic Information Systems position in an organization that promotes

technological advancement, personal growth, and a team atmosphere.

EDUCATION:

Bachelor of Arts (B.A.) in Urban Studies, University of Washington, Tacoma, Tacoma, WA, June

2005.

Certificate in Geographic Information Systems and Spatial Modeling, University of Washington,

Tacoma, Tacoma, WA, June 2005.

Associate of Arts (A.A.) degree, Highline Community College, Des Moines, WA, March 2003.

WORK EXPERIENCE:

GIS Analyst, Exponent, Inc (2007-2009) Bellevue, WA

• Created and updated maps to support the needs of the project and for document

publication.

• Performed medium to complex queries on GIS data for display and map production.

• Managed and created GIS datasets and their associated databases utilizing primarily the

ARC/INFO family of software; including creating GIS datasets by manual digitizing,

hand entry, scanning, or on-screen digitizing; creating new shapefiles from converted

data files (e.g. excel spreadsheet, MS Access databases and KMZ files); and modifying

existing datasets to create new datasets.

GIS Analyst, Inrix, Inc (2005-2007) Kirkland, WA

• Created and managed large dataset.

• Wrote procedural, user scenarios and quality assurance documentation.

• Coordinated with previous GIS Analyst to design specific workflow processes.

• Performed high attention to detail research.

• Conducted numerous quality assurance tests on xml feeds, traffic segmenting process and

predictive feeds.

• Created professional grade maps.

• Trained new GIS Analysts

GIS technician /Computer Lab Assistance, University of Washington, Tacoma (2003-2005)

• Developed and coordinated GIS datasets for various departments.

• Assisted students with computer software related questions.

• Troubleshooted computer malfunctions.

Salesman, Nordstrom (1999-2003) Tukwila, WA

• Received numerous letters from customers for outstanding customer service.

• Responsible for the transaction of goods for service.

• Established clienteles for special events and sales; advised customers on fashion

ensemble.

Assistant Manager, FootAction (1998-1999) Seattle, WA

• Received numerous top-salesman awards including best salesman in the region.

• Developed bi-monthly staff schedule, managed day-to-day operation of the store

• Maintained profit-loss report; conducted audits.

• Recruited, hired and trained new employees.

Manager in Waiting, Footlocker (1995-1998) Lakewood, CA/Seattle, WA

Résumé 1

• Top salesman in seven different stores in three different states (California, Tennessee, and

Washington).

• Eclipsed several stores’ sales records including a one-day sales record of $7800.

• Constructed work schedule for staff; trained assistant managers; hired new employees.

Deck Seaman, United States Navy-- USS Chandler DDG-996 (1992-1994) San Diego, CA

• Received letter of appreciation from the Captain of the USS Chandler (DDG-996) and an

honorable discharge.

• Established preservation of the ship, implemented underway bridges watch standing,

navigated naval battle ship while underway.

• Member of the ship’s fire control team; coordinated rescued relay team while underway.

SUMMARY OF GEOGRAPHIC INFORMATION SYSTEMS SKILLS:

• Four years of hands-on experience with ESRI ArcGIS software and its extensions: spatial

analysis (e.g., short-path analysis, calculating the slope of an elevation, reclassifying and

creating cost datasets, weighting, etc); 3-D analysis (e.g., creating surface models,

interpolating raster surfaces, creating (or adding) features to triangulated irregular

network (TIN) surfaces, etc); geostatistical analysis (e.g., interpolating (surface

prediction), semivariogram modeling, threshold mapping, etc).

• Creating (and managing) spatial/relational databases.

• Designing geodatabases.

• Geocoding.

• Linear referencing.

• Spatial modeling.

• GPS tracking and data conversion.

• Creating metadata files.

• Proficient in cartography, possessing skills in basic mapping processes, projections,

measurements, locational and land-partitioning systems, scales, terrain representation,

contour interpretation, topographic features, etc.

PROFESSIONAL SKILLS:

• A team player with strong managerial skills, and military inspired discipline and patience.

• Exceptional communication, problem solving, and interpersonal skills.

• Analytical and versatile; able to maintain a sense of humor under pressure.

• Readily transcend cultural and language differences.

• Possessing the ability to work under pressure, in a team environment, and take ownership

and initiative on projects.

• Self-determination, strong work ethic, and highly motivated to achieve personal/team

success.

• Effective skills in building teams, working cohesively, and producing positive results.

PROGRAMMING and COMPUTER SOFTWARE SKILLS:

• ArcGIS suite (9.3).

• Java (beginner).

• Visual Basics (beginner).

• Microsoft Office suite.

• Visio.

• Google Earth Pro.

• ArcObjects (beginner).

• Corel Paint Shop Pro (beginner).

2

• Global Mapper

• Relational database knowledge (MS Access, SDE, and some SQL server) (beginner).

• AutoCad LT 2009 (beginner).

Résumé 3



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