Customer Service Real Estate

*** ** ******* ** *****: 509-***-****

Email:

College Place WA abkezx@r.postjobfree.com

99324

Andrea J Bermoy

Objective Administrative ~ Management

Professional Experienced professional with a successful career

Summary in banking, business development, and

administration.

Excel at interfacing with others at all levels to

ensure organizational goals are attained.

Experience Proactive approach has resulted in capturing

numerous accounts and expanding client base.

Possess excellent interpersonal, analytical, and

organizational skills.

An effective supervisor with the skills necessary

to direct, train, and motivate staff to its fullest

potential.

3/2009 - 9/2010 Sterling Savings Bank

College Place, WA

Retail Branch Manager III

Overall responsibility for branch personnel,

achieving monthly branch goal, ensuring operational

guidelines and policies are followed.

Responsible for maintaining and developing client

relationships, utilizing the full spectrum of

banking services.

Forecast, plan and analyze the branch budget

requirements for deposits, business/consumer loans,

fee income, checking account growth, qualified

referrals, and leadership.

Perform activities to accomplish goals of the

branch as designated by the budget for business,

real estate and consumer loans, deposits, fee

income, net DDA, referrals, expense control and

leadership toward maximizing return on equity

(ROE).

2004-2009 Northwest Collision (a division

of Gilbert Auto Group)

Walla Walla, WA

Department Manager

Supervise and direct office staff in daily

operations and scheduling of customers.

Work directly with insurance companies in obtaining

insurance clearance for auto repairs.

Responsible for billing of accounts receivables and

insurance billing collections of unpaid customer

and insurance accounts for completed vehicle

repairs.

Participate directly in yearly forecasting

committee for upcoming year. Present proposals to

fellow committee members, proposals will enable our

department to be more efficient, profitable, and

creatively proactive. Forecasting committee

encompasses management from all divisions of

Gilbert Auto Group with various team building

activities, visionary ideas, proposal discussion

and motivational activities for management.

2003-2004 Baker Boyer Bank Walla Walla, WA

Banking Officer / Supervisor: Commercial Loan

Assistants

Directed daily operations for commercial division,

including branch sales, business development,

customer service, and credit analysis.

Managed a staff of four commercial loan assistants.

Interviewed and hired potential loan assistant

candidates - verified and approved timecards for

employees in the commercial loan department.

Worked with HR on salary/merit increases for

assistants and any questions regarding employee

benefits.

Counsel high net-worth individuals and corporate

clients with regard to investment opportunities,

risk analysis, and monetary returns.

Cross-sell banking services and products to

clientele.

Participate in community events to position the

bank as a leader within the territory.

Prepared reports and scheduled LAC (loan approval

committee) weekly board meetings.

2001-2003 Baker Boyer Bank Walla Walla, WA

Consumer / Real Estate Loan Officer

Approved consumer loans and residential mortgage

loans within lending limits.

Backup officer to Visa Credit Card department with

processing, administrating, and approval of cards

and daily transactions.

Analyzed financial statements and pertinent

information to determine creditworthiness of

prospective customers.

Counseled clients and high net-worth individuals

with regard to their borrowing needs.

1999-2001 Baker Boyer Bank Walla Walla, WA

Commercial Loan Assistant

Provided administrative support for the commercial

lending department to insure quality service is

provided to all customers.

Worked for three commercial loan officers; ordered

loan documents and processed, serviced, and

performed the loan closing for customers.

1996-1999 Blue Mountain Credit Union College Place,

WA

Member Services Representative

New Accounts, EFT (ACH) and Share Draft Processing.

NSF posting and administrative closure of accounts.

Daily contact with members - courtesy calling for

NSF. Research and clear up member discrepancies.

Dormant account notification to members. Contact

merchants and financial institutions with regards

to stolen checks and forgeries. Preparation of

board minutes, loans approved and denied and

various investments spread sheets for monthly board

meeting. Process consumer loans, loan closing and

processing.

1989-1996 Blue Mountain Credit Union College Place,

WA

Teller Supervisor

1985-1987 Robert Hall Interiors Tucson, AZ

Interior Designer

1983-1985 Wallpapers To Go Tucson, AZ

Decorator Specialist

1982-1983 Great American Bank Mesa, AZ

Customer Service Representative

1981-1982 Houston First American Bank Houston, TX

Teller II

1979-1981 University Savings Houston, TX

Teller I

Education

Colorado Technical University, Colorado Springs,

CO.

Master of Business Administration (MBA)

Area of concentration: Finance

Graduated: November 2008

University of Arizona, Tucson, AZ. BS Family &

Consumer Sciences

Major: Interior Design

Graduated: 1985

Supporting courses: accounting, economics and

business management

Skills

Computer skills: Word, Excel, Power Point,

Outlook, Publisher, Access, and Real Estate Point.

Analytical Skills: Financial Statement Analysis,

Business Development, and Mortgage Specialist.

Contact this candidate