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Customer Service Management

Location:
Columbus, OH, 43227
Posted:
October 02, 2010

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Resume:

**** ******* *****

Columbus, Ohio *****

Mobile 614-***-**** E-mail: rjrmjr@

yahoo.com

WORK HISTORY

****-**** **********, ******* ****** Logistics

Responsible for retrieving customer returns from dock area,

logging items into computer system and placing items back

into warehouse for redistribution of returns by warehouse

employees. Generate reports every Friday to customer

detailing items that were returns. Create orders to be

placed on floor warehouse personal to be picked. After

orders are selected shipments are ready to be picked up by

Federal Express or UPS. After employees finished orders,

input shipping status into NGL computer system which also

includes information on carrier and tracking number. Create

additional customer accounts including bill of lading and

further paperwork.

2008-2009 Supervisor, Network Global Logistics

Responsible for supervision of ten employees involved in

outbound material shipments both domestic and

international. Distribute orders to staff for pull and

pack including High Priority, Urgent and International

shipments to be picked up prior to the end of the shift by

Federal Express. Double check that remaining orders

not being picked up by Federal Express will be ready for

pick up at beginning of next shift. Pull and pack Express orders

for pick up that shift by company drivers or commercial motor

carrier. Pull and pack Next Flight Out orders, complete

paperwork, arrange for Net carrier to pick up order and

deliver to airport. Inventory materials for customer

shipments, e-mail customer if order cannot be filled

due to low inventory. Inventory parts bins and check

that parts bin number matches part number. Compose

reports for several customers. After employees have

finished orders, input shipping status into NGL computer system

which also includes information on carrier, tracking number and

shipping cost.

2008 Customer Service Representative, Network Global Logistics

Responsible for receiving inbound products for customer's

daily stock. Responsible for customer's daily

outbound shipments, weekly billing of customers orders

and bi-weekly inventory of selected customer accounts.

Proficient in the use of various computerized inventory

control software including Wolin, Shipment

Express and Inventory Express.

2008 Purchasing Coordinator, Siemens Building Technologies,

Inc.

Responsible for accurate SAP R3 transaction entries.

Responsible for the coordination and shipments of all SAP

orders for construction and new building materials.

Management of customer service warehouse personnel ensuring

orders were received into SAP in a timely fashion.

Responsible for open order

reports. Management of warehouse personnel to ensure close

out of inbound and out going orders.

2000-2007 Purchasing Coordinator/Senior Buyer, Ashland Chemical

Management of SAP R3 transaction entries. Management of

third party purchases. Responsible for developing a

working relationship with in-house buyers, customers and

numerous in-house salesmen on a daily basis. Streamlined

relationship between vendors and internal department's thus

increasing communications. Management of and

responsibility for reducing purchasing discrepancies by 50%

and improved profitability by billing third party orders in

a timely manner.

1994-2000 Production and Materials Coordinator, Montell USA Inc.

Responsible for accurate SAP transaction entries in both R2

and R3 to support customer's shipments and inventory

accuracy. Improved scheduling accuracy by 13% by grouping

and prioritizing production orders. Responsible for

compiling and analyzing production data for entry into SAP

R3. Managed the Value Based Safety Team (V.B.S.) in the

implementation of an operator focused safety program.

Responsible for improving customer's manufacturing date

versus request date by 25%. Management and scheduling of

deliveries based on production forecasts, material

substitutions, storage, handling facilities and maintenance

requirements.

1 Logistic Assistant, Montell USA Inc.

Responsible for planning, coordination and dispatching of

all bulk trucks and shipments of railcars to the customer.

Maintained a 98% inventory accuracy by assuring

coordination with the production scheduler. Responsible

for all aspects of railcars switching and car movements.

Responsible for reducing railcar billing by 60% by

improving communications between all railroad parties.

1988-1991 Order Processing Technician, Montell USA Inc.

Responsible for compiling purchase order data, maintaining

stock and production records and preparing production

worksheets using SAP. Responsible for keeping inventory of

stock on hand and requisitioning needed materials and

supplies. Responsible for assisting the production

department in planning and execution of the Customer's

Responsiveness.

1985-1988 Production Technician, Montell USA Inc.

All duties associated with Production Technician including

maintaining and operating the mix deck, extrusion lines and

laboratory. Compiled and recorded production data from

customer orders, work tickets, product specifications and

individual worker production sheets. Responsible for

training other production technicians as needed.

1983-present EDUCATION AND PROFESSIONAL DEVELOPMENT

Graduate of the following college equivalent courses:

Materials Management, Advanced Inventory Control and

Analysis, Statistics, Basic Management and Customer

Service, Speech and Client Relations,

Production Training Phase I - IV & Extrusion Technology

Diploma from Applied Learning International for Production

Technology

Oliver Wright Master Scheduling, APICS

Scheduling/Inventory, DOT Hazmat HM126F & HM181, HSE

Training Program, Best Leadership Program, FARR - Self

Awareness Program



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