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Manager Customer Service

Location:
Lancaster, CA, 93535
Posted:
October 02, 2010

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Resume:

TEODORA E. HULIN

661-***-****

abkdtp@r.postjobfree.com

SUMMARY

Bi-lingual, reliable, detail-oriented professional with 20+ years retail

experience. Highly skilled at planning and budgeting, employee training,

adherence to company standards, and customer relations.

Retail Management Inventory Control

Bi-lingual - Spanish/English Customer Relations

PROFESSIONAL EXPERIENCE

Gottschalks Department Store, Palmdale, CA 2008 - 06/2009

Sales Clerk (December 2008 - June 2009)

Primary role is to sell and merchandise women's shoes.

. Provide superior customer service.

. Utilize professional sales skills to increase company profits.

. Assist in the maintenance and merchandising of the department.

Vitamin World, Palmdale, CA

2001 - 2008

Store Manager (March 2006 - December 2008)

Primary role was to provide leadership in all facets of the store operation

to achieve company goals.

. Recruited, hired, and trained new associates to keep the store

running at peak efficiency while increasing profits.

. Designed improved merchandise presentation strategies resulting in

increased store traffic and profits.

. Led daily operations of the store, which included cash control, cash

deposits, and inventory control.

. Responsible for providing superior customer service.

. Led associates in adhering to company promotions, merchandising, and

sales.

. Performed regular employee reviews.

First Assistant Manager (2001 - 2006)

Primary role was to assist the store manager in all facets of the store

operation to achieve company goals.

Harris / Harris-Gottschalks Department Store 1991 - 2001

Various Positions

Lead Sales / Manager's Assistant

Lead Sales Assistant - Men's Shoes

Human Resource Clerk

Lead Assistant Manager - Receiving

Inventory Control

EDUCATION

Graduated High School - Lima, Peru

Completed English Institute School

Some College

Educated by years of service to customers

SKILLS

. Bi-lingual - Spanish / English

. MS Word

. MS Internet Explorer

AWARDS / ACHIEVEMENTS

. Life Insurance License - State of CA

. Promoted to Store Manager at Vitamin World by District Manager

. Received several Employee of the Month Awards for Harris-Gottschalks



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