Janet Roshelle Radden

**** **** ******* ~ Signal Mountain, Tennessee 37377

423-***-****

423-***-****

abkdrv@r.postjobfree.com

CAREER SUMMARY

Versatile and motivated self-starter who excels in people and team building

skills. Goal oriented with several years experience in education, program

management, and customer care.

EMPLOYMENT HISTORY

2010~Presetnt Education Consultant /JR Enterprises/ Chattanooga, TN

. Contract with clients to improve academic skills in designated

areas of English, Mathematics, Algebra, and Spanish.

. Provide services to clients for GED preparedness.

. Assist with college preparation and enrollment

. Assist with financial aid preparation

1997~2010 Comcast Communications/ Chattanooga, TN

2009~2010 Collections Manager

. Responsible for the oversight of collections process

. Responsible for contractor team and field measures designed to

improve customer retention and door collections.

. Produced tracking and monitoring reports detailing all monthly

collections activities.

. Produced results resulting in reducing non-pay churn from 10%

to 8%.

2007~ 2009 Collections Supervisor

. Improved collections measures.

. Team nominated for 2007 Circle of Success Award for

achievement in customer retention and collections.

. Responsible for customer retention improvement.

. Field collections and door fees increased.

. Non-pay churn (customer retention) in top percentage in

Southern Division.

. Responsible for resolving customer issues to maximize customer

retention.

. Provide detailed report of collections statistics to internal

customers.

2005~2007 MIS/Collections Coordinator

. Responsible for collections team performance review regarding

non-pays versus customer retention

. 1st year non-pay churn reduction over 3.5%.

. Collections and door fees doubled during 1st year.

. Manage field collections process and reporting

. Troubleshoot field issues along with customer care and

customer concerns with billing and collections.

. Provide collections report to internal and external customers

detailing collections and retention measures.

. Tracked performance of contract collections team to ensure

company metrics and fiscal goals achieved.

2002~2005 Dispatch Specialist

. Translate for Spanish speaking clients regarding

cable related issues.

. Technical troubleshooting of cable repair issues.

. Provide quality assurance for scheduled field work

. Verify quality assurance measures to meet

departmental financial objectives

. Provide training and coaching to fellow associates.

1997~2002 Service Repair

. Provide consumer education regarding technical

products.

. Utilize Windows programming/software for Cable

Converter equipment.

. Provide customer service to consumers in greater

Chattanooga/North GA locations.

. Assign service calls to the System Technicians.

1998~1999 Supervisor / Technical Trainer, Harrison Direct Marketing,

Chattanooga, TN

. Supervised sales team and provided sales objectives

and training. Monitor sales member performance and

tracked sales statistics.

. Prepared new employees for acclimation to their

designated departments.

. Conducted OSHA and safety orientations for new hires.

1997~1998 Administrative Coordinator, Sprint Spectrum, PCS,

Engineering And Operations, Chattanooga, TN

. Developed data management system.

. Tracked engineering operations.

. Prepared time and expense reports for engineers.

. Implemented Sprint network e-mail system.

. Supervised Chattanooga office expenditures.

. Organized technical operations data.

1993~1997 Supervisor of Resource Management, Managed Care Chatt,

TN

. Supervised staff responsible for management of client

data and resource statistical information and data

entry.

. Produced detailed reports and graphics demonstrating

resource utilization and management.

. Networked with various agencies and officials regarding

service delivery and resource procurement.

1992~1993 Volunteer Coordinator, Chattanooga Venture-Partners

for

Academic Excellence (PACE), Chattanooga, TN

. Organized and developed parent volunteer program for

area Chattanooga public school.

. Scheduled parent/volunteer programs and events.

. Functioned as liaison with community agencies.

. Facilitated workshops and seminars.

. Served as editor of organizational newsletter.

. Recruited and trained volunteers to provide social and

academic and social support within the school system.

. Drafted and organized reports and media correspondence.

1986~1987 Instructor of Business Education, Draughon's Junior

College,

Chattanooga, TN

. Taught business education curriculum: algebra, English,

business and computer science.

1987~1992 Youth Counselor/Teacher, City of Chattanooga

Department of

Health And Human Services, Chattanooga, TN

. Implemented programs to enhance social and educational

objectives.

. Facilitated academic coaching programs.

. Provided services as a mentor and auxiliary probation

officer.

. Monitored probation cases.

. Editor of departmental newsletter.

1983~1991 Counselor, University of Tennessee at Chattanooga,

Special

Services

. Provided academic coaching in the areas of English,

Spanish, and mathematics/algebra to area high school

students.

. Served as classroom instructor

EDUCATION

Bachelor of Science, Business Administration:

General Management,

University of Tennessee

RELATED EXPERIENCE AND TRAINING

. Budget oversight and review amounts in excess of 1million

dollars

. Experienced in writing media releases

. Marketing training obtained from accredited university

. Fundraising coordinating experience

. Experienced in personnel management and business law

. Telemarketing supervisory experience

COMPUTER SKILLS

. Software: Microsoft Word, Excel, PowerPoint, Lotus, E-Mail,

Access Data Base

AWARDS AND ACHIEVEMNTS

. 1996 Hamilton County Merit Award

. Junior Achievement Scholarship

. Tennessee Council on Children and Youth Legislative

Committee

. Continuous Quality Improvement Team ~ Quality Leadership

Team

. Carinthour Endowment Award

. Elected 2001-2002 and 2002-2003 Policy Council Chairperson

. Elected Chair Policy Committee 2001-2002 and 2002-2003 and

2003-2004 Consecutive Terms

. City of Chattanooga Policy Council Outstanding Service Award

2002

. 2002 Nominee for Outstanding Cable Service Representative

. 2003 Head Start Collaboration Award

. 2003 City of Chattanooga Policy Council Outstanding Service

Award

. Selected as Delegate to 2003 National Head Start Conference

in Puerto Rico

. Foster Care Board Member

. Domestic Violence Coalition Board Member/Treasurer 2006

. 2007 Circle of Success Nominee and Division Finalist Comcast

Janet R. Radden

3511 Taft Highway

Signal Mountain, Tennessee 37377

Phone: 423- 468-4709

423-***-****

Email: abkdrv@r.postjobfree.com

September 29, 2010

To: The Leadership Team:

I would like to take this opportunity to express interest in

exploring leadership opportunities with your organization.

Proficient in the coordination of multiple tasks with keen

attention to detail and accuracy, I am a team member and a team

player. I have experience with consumer relations and with a

successful history with working with the public. I am also

experienced in team organization and obtaining objective driven

results.

I possess a talent for assessing a customer's need and engaging in

productive measures to assure customer commitment and loyalty.

I have over 15 years of customer service experience ranging from

direct service provision to program implementation and team

dynamics.

I have hands on experience with budgeting and fiscal review and

management as well as creative solutions for promoting and

staffing special events.

I possess excellent verbal, written, and public communication

skills and am proficient in Spanish. I have four years of training

in Spanish and five years of experience in translation services

for Spanish speaking customers.

My background in education, public service, and management provide

attributes necessary for contributions to your organization.

I would like to discuss further my interest in the leadership

position in an interview with you and the members of the selection

team.

Respectfully submitted,

Janet Roshelle Radden

Contact this candidate