Customer Service Data Entry

Carolyn Jones

**** ****** ***

St. Louis, Missouri 63114

Primary Phone: 314-***-**** Secondary Phone: 314-***-****

E-mail: *********@*********.***

To utilize my skills in Customer Service, Clerical, Problem Solving.

7/ 09 to 3/12 Brown Shoe Co. Peggy Farmer 314-***-****

Customer Service Associate

Processing Customers Orders, Data Entry, Customer Compliments

Tracking Order via Smart

Post or UPS Packages

Process Refunds, Problem Solving, and Notation of each call

07/2008 to Present The Judge Group Technical Steve Wamser 314-***-****

Contact Center Customer Service Rep

Assigned to Ingersoll-Rand Hussmann Refrigeration

Data Entry, Dispatch center to dispatch a technician, Determine if equipment is under warranty, Monitor status of Priority 1 work orders, Handle other types of inbound calls.

07/07 to 03/08 Centric Group 10880 Lin Page Place Gary McCleary 314- 301-3300

Call Center Customer Service Rep

Problem Solving, Customer Service, Data Entry, Letters, Processing Orders, Tech Support, Post Cards, Assist Admin Team, Customer Compliments via Phone and Mail, Post Payments to Accounts, Track Packages.

08/06 to 07/08 The Home Depot 9801 Page St. Louis, Mo.

Cashier/Credit Associate

Veronica Patterson 314-***-****

Cash, Check, Credit Card Transactions, Customer Service, Returns, Process Credit Card Applications, Problem Solving, Promoted to Credit Associate

12/05 to Present Pride Staffing, St. Louis, Mo Jennifer B. 314-***-****

Customer Service Rep

Inbound Call Center Talx Corp

W2’s, Verifying Caller, Resetting Pin’s

Data Entry, Problem Solving

5/98 to 8/02 Encore Telemarketing, St, Louis, Mo John Pohl 314-***-****

Telemarketer

Cold Calling Home Owners, Offering Refinance, Debt Consolidation

Using Haines Directory, Or Call Sheets

Taking Income, SS#, Value Of Home Information

Education Forest Park College, St. Louis, Mo.

01/2009 – 01/2011 Non Complete Human Services

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