Raymond Jones

**** ********** ***. . **********, **. 75208

Phone 972-***-**** . E-mail abkbkz@r.postjobfree.com

Summary of qualifications

July 2007 to April 2009 Manpower Employment

Agency of Irving, Texas

Reporting to Xerox Corporation of Irving,

Texas

Servicing Low Volume Xerox Copiers C35-WCP275

Installed and removed copiers as required.

Installed and upgraded machine software.

Certified in Network Connectivity Procedures

Install and trouble shoot Network and Fax problems

Accurately manage an assigned Parts Inventory

1976 - 2005 Xerox Corporation Irving, Texas

Senior Customer Service Representative (17 years)

Serviced Low, Mid and High Volume Copiers in the

Dallas Metroplex.

Installed and removed copiers as required.

Installed and upgraded machine software.

Certified in Network Connectivity Procedures

Certified to Service DC35, WC5732, DC470, 5100,

1090, 1065 families and some older families

Accurately manage an assigned Parts Inventory

Senior Customer Service Specialist (12 years)

Provided second level technical support to Service

Technician in a designated region of the Dallas

Metroplex.

Lead group in the balancing of workload. Shared

ongoing Technical Tip and ensured that each

Technician was performing at his/ her maximum

potential.

Reviewed and distributed machine performance

numbers among the group and aided in strategies to

improve machine performance.

Completed Introductory and Advance Level Management

Classes within Xerox Corporation

1972 - 1976 Devry Institute of Technology Irving,

Texas

Electronic Engineering

Attended for 3 1\2 years

1972 Graduate of Charlton - Pollard High School

Beaumont, Texas

FBI Clearance effective 2008

PERSONAL

SKILLS________________________________________________________

Landscaping, Minor Carpentry and Dry Wall

Repair and Installation,

Plumbing and Irrigation System Repair, Electrical and Counseling

Professional memberships

Senior Pastor of the Holy Temple Cathedral of

Praise Ministry of Plano, Texas

Objective

To become a part of a progressive company in which

my ability as an effective and experienced Service

Technician can further enhance the success of the

company.

To become a part of team which does not accept nor

allow failure within any team member?

To assist in increasing the revenue of the

corporation.

Finally, to become a member of a company in which

the skill and knowledge I have gain can have a

positive impact toward the success of the company.

Hobbies

My Family, Reading, Fishing and Exercising

References

Xerox Corporation

Attention: Andrew Rogers

8700 Freeport Parkway #120

Irving, Texas 75001

972-***-****

Man Power

Attention: Sergio Perez

2340 Trinity Mills Road # 105

Carrollton, Texas 75006

817-***-****

Day Spring Family Church

Attention: Bishop Kevin Dickerson

618 N. Beltline Road

Irving, Texas 75061

817-***-****

Contact this candidate