Licelot De La Rosa

**** * **** **. *****, Fl **617 ( Cell: 813-***-**** ( Email:

abkbcv@r.postjobfree.com

Receptionist

Customer Service Expert ( MS Office "Power User" ( Excellent

Written/Verbal Communicator

Key Skills

OFFICE TELEPHONE & FRONT DESK RECEPTION ( CUSTOMER SERVICE (

SKILLS: FILING DATABASE & RECORDS MANAGEMENT ( EXECUTIVE &

ADMINISTRATIVE SUPPORT

Reports & Spreadsheets ( Complaint Handling ( Data Entry

Computer Word ( Excel ( PowerPoint ( Outlook ( Windows Vista/XP

Skills:

Professional Experience

MSM INSURANCE ( SEPTEMBER 2008 ( OCTOBER 2009 TAMPA, FL

n Check customers in when meeting with agent

n Open and sort mail to be scanned into the system

n Verified cancellation on policies

n Make sure copy room and supplies where always ordered on time

n Answer about 150 phone calls a day

Sales Driver ( May 2007 - January 2008 ( Tampa, Florida

n Customer service agent for car dealerships around the country and

Canada

n Take about hundred calls a day both inbound and outbound

n Set up VIP appointments with the customer and the sales manager

n Provide vehicle information to the customer using dealership website

and inventory

n Translate English information to Spanish General Managers

Rooms to Go ( Oct 2006 - May 2008 ( Tampa, Florida

n Sales lead agent for Rooms to Go warranty department

n Make outbound calls to tell customer about the 3 year warranty

n Daily reports regarding agent's sales, and cancellations

n Monthly Awards on Best sales and top revenue

n Confirm 150 plus sales before being processed to customer's credit

card

Education

HILLSBOROUGH COMMUNITY COLLEGE (TAMPA, FL)

Associates Degree in Science ( Dental hygienist ( 2007- Present

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