SERGIO RODRIGUEZ

abkb5v@r.postjobfree.com

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**** ********* #*** * Dallas, Texas 75204

214-***-****

CUSTOMER

SERVICE/MANAGEMENT/COLLECTIONS/eligibility

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Twenty years of customer service experience in a hospital and retail

environment. Ten years of management skills, supervising more than twenty

employees, all around team player, employee of the month for three

consecutive months. I am a professional motivator attaining weekly and

monthly department goals to improve communication and excel in productivity

throughout all hospitals. I have a solid proven ability to effectively

handle multi-task levels of management, analytical, organizational and

leadership skills.

____________________________________ _____ AREAS OF EXPERTISE

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. CUSTOMER SERVICE MANAGEMENT * PATIENT

ADMINISTRATION

. STAFF MANAGEMENT AND SUPERVISION * PROFESSIONAL BI-

LINGUAL SKILLS

. COLLECTION SPECIALIST *

ELIGIBILITY SPECIALIST

___________________________________________PROFESSIONAL PROFILE

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ELIGIBILITY CONSULTANTS INC.-RICHARDSON, TEXAS

2001-PRESENT

DIRECTOR OF special projects AND SPECIAL SERVICES

. financial counseling manager for four ed projects

. managerial skills in call center, transportation, clerical,

self pay collections and government eligibility

. highly skilled in the hiring/firing of company employees

. Demonstrated knowledge and maintained all guidelines of

hippa/EMTALA regulations and requirements

. TRAINER/COACH in the hiring process

. Maintaining a high standard communication with hospital

management

Lone star valet company-dallas, texas

09/2008-02/2009

lead (part-time)

CONTACT : Nick clonts

. In charge of supervising 5 valet employees

. Provided exceptional customer service to all clients and

restaurant owners

. Light clerical duties

. Communicated with restaurant owners on current issues,

complaints and any changes throughout shift

R.L. TURNER HIGH SCHOOL -CARROLLTON, TEXAS

2001-2007

CONTACT : 972-***-****

. Certified dance instructor

. 20 years of professional DANCE experience in the 5a high

school level

Zale lipshy university hospital-Dallas, texas

2001-2002

Contact: admissions office/hospital merged with ut southwestern

. registration of all inpatients

. collected co-pay and deductibles

. utilized my professional bi-lingual skills

. assisted admissions reach a 98% customer satisfaction rate

. multi-task in the admissions, cashier, bed control, radiology

and insurance verification

garland community hospital-garland, texas

1999-2001

emergency room/OUTPATIENT registration clerk

Contact person: BERTHA URIBE 972-***-****

. registered ALL Ed PATIENTS/OUT PATIENT/DRUG TESTING

. collected CO-PAYS from SELF PAY PAYMENTS

. provided customer service to all patients

. TRANSLATED FOR HOSPITAL STAFF

. responsible for insurance verification

. EXPERIENCED in the radiology registration process AND OUT-

PATIENT CLINIC

SOUTHWEST OIL AND GAS COMPANY-LAREDO, TEXAS

1989-1994

SECURITY GUARD LEAD

Contact person: COMPANY WENT BANKRUPTCY

. ENSURE THE SAFETY OF 5,000 EMPLOYEES IN/OUT OF PLANT

. SEARCH ALL COMPANY VEHICLES IN/OUT OF PLANT

. RESPONSIBLE FOR RANDOM DRUG TESTING

. DIRECT ALL EMPLOYEE TRAFFIC IN/OUT OF PLANT

. RESPONSIBLE FOR EXCEL SPREADSHEETS-DAILY REPORTS

. RESPONSIBLE FOR LEADING MORE THAN 35 EMPLOYEE

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High school honors

High school band president (2 years)

Color guard captain (2 years)

Junior class president

Band hall of fame

Member of the state champion marching band/7th in nationals

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education and TRAINING

Laredo community college motivation, education

& training

*business

* advanced 12 month training

1987-1989

In business technology

1985-1986

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REFERENCES AVAILABLE UPON REQUEST

Contact this candidate