AMBER L. DIECKMAN
abkawy@r.postjobfree.com * **** Sutterton Ln. * Westerville, OH 43081 *
EDUCATION
The Ohio State University
Columbus, OH
B.S. in Human Ecology
September 2006-March 2009
Major: Fashion and Interiors Merchandising
Ohio University
Athens, OH
Major: Retail Merchandising
January 2002-August 2005
Minor: Art
VISUAL MERCHANDISING EXPERIENCE
Forever 21, Inc.
Columbus, OH
Visual Assistant
April 2009-Jan. 2010
Uphold all visual merchandising standards of Forever 21 guidelines
Visually present clothing and display windows in an aesthetically pleasing
way
Generate sales and provide ease to customers
ENTREPRENEURIAL APPRENTICESHIP EXPERIENCE
SugarKitty Corsets
Columbus, OH
Creative Assistant Intern
June 2008-December 2008
(seasonal since 2005)
Assisted in product development and design
Researched current and future trends to enhance overall sales
Created visual displays for various trade shows and festivals
Handled e-bay store orders and inquiries
Bookkeeping and finances
CUSTOMER SERVICE WORK EXPERIENCE
On Campus Marketing (Delias/Alloy, Inc.)
Westerville, OH
Sales and Customer Service Representative
June 2010-Present
Giving quality service in a high volume call center.
Increasing customer experience by providing information on products through
up-selling opportunities
Managing multiple responsibilities and maintaining high performance reviews
Outback Steakhouse Concepts
Troy, OH/Columbus,OH
Server September 2005-March
2008/Feb. 2010-Present
Sales experience emphasizing on high-quality service for Australian-themed
restaurant
Displaying an in-depth product knowledge of wines, specialty drinks, and
quality ingredients through menu presentations
Completing several multi-tasking situations such as customer service,
taking orders, answering phones, operating POSI systems, and front and back
of house duties in a fast-paced environment
Performing with a strong teamwork emphasis to successfully reach higher
sales and create a positive work environment
AMBER L. DIECKMAN
abkawy@r.postjobfree.com
Page 2
College Bookstore
Athens, OH
Cashier/Sales Assistant
June 2005-September 2005
Strong emphasis on customer service skills
Organized collegiate apparel and merchandise assortment
Priced and displayed wide variety of merchandise
Halloween Bootique
Athens, OH
Seasonal Customer Service Representative
Autumn 2004
Operated registers and contributed to store sales
Organized costume assortment
Assisted in end-of-season inventory and store clearing
JC Penney
Piqua, OH
Customer Service Representative
August 2000-August 2002
Organized and maintained three departments: Children's/Infants, Shoes, and
Home Furnishings
Created visual displays and assisted in signing with upper management
Responsible for partial financial management with tills
APPAREL PRODUCTION WORK EXPERIENCE
Holloway Sportswear
Sidney, OH
Production Controller
March 2004-December 2004
Cross-referenced apparel orders in embroidery department for international
manufacturer and marketer of unique sportswear and outerwear
Organized apparel and miscellaneous products according to size, color, and
style for design digitizing and embroidery
ADDITIONAL EXPERIENCE
Fashion Associates
September 2004-2005
Advertising Committee
Assisted in coordination and participated in annual fashion show
Helped raise and donate $2000 to local studio (Passion Works) for the
developmentally disabled
Passion Works Studio
Volunteer
Spring 2005
Volunteered with miscellaneous arts and crafts projects at local art studio
for developmentally disabled individuals
New York Study Tour
Summer 2005
Student Participant
Involved in an in-depth study of department/specialty stores, museums, and
culture dealing with the retail industry
Participated with on-site tours of textile and apparel market centers
REFERENCES
Available upon request