MA RYALICE OTERO

**** ********** **

GARLAND, TX 75043

214-***-**** ( C )

214-***-**** ( H )

abkatu@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Over 25 years experience in customer client service.

Strong organizational abilities with good verbal and writtin

communication skills. Proficient with Microsoft word, Word Perfect,

Microsoft excel and Lotus 1-2-3. Bilingual Skills.

Loan Administrator Countrywide Home

Loan, Richardson, Tx 03/2007 – 06/2009 Worked in a

fast paced,resolve delinquency issues and handle related recovery and

collection activities including:

*Generating calls to delinquent homeowner borrowers who are considered high risk

or associated with third parties,resolving calls at the first point of contact

when responding to incoming calls regarding cust/service

*Interacting with customers to accurately resolve payment issues on timely

basis, such as delinquent government and conventional mortgage loans.

*Resolving complex inquiries,accounts,updates,customer

complains,followups and escalations of issues as necessary.

*Providing data on status, transaction or account

activity. *Researching disputed items and other

inquiries. *Settling delinquencies and

negotiating an equitable payment arrangement. *Evaluating and selecting

appropriate workout remedies for conforming loans and refer non-conforming

loans to loss mitigation. *Responding to

customer inquiries when loans are in Bankruptcy or foreclosure and escalated

issues when necessary including multi-tasking,faxing and taking homeowner

payments in forms of checks,credit cards or etc.

Customer Service Specialist

Sears Logistics Garland, Tx 04/1997-

12/2007 *Organized and maintained catalogue and files for each

branch. * Dispatched technicians to customer homes for

service. *Provided service to warranty customers

via the phone. Page 2 *Assisted customers with questions and

problems regarding their deliveries. * Took inbound and outbound calls and

multi-task. *Inventory shortages at different site

warehouses.

CUSTOMER SERVICE CASHIER

ACE

CASH EXPRESS,Garland,TX 05/1997-03/1999

Accounting and recievables,performed office functions and answered multi-phone

lines,filing,copied and fax information,very organized and efficient.

Received utility and credit card payments,administered small payday loans and

cashed payroll and personal checks including money orders.

Made bank deposits and sorted mail for different companies.

Provided excellent customer service and translated including data entry.

ACCOUNTANT

TULSA UNIVERSITY,Tulsa,Okla

08/1992-09/1995

Excellent communication skills both written and verbal.

Outstanding customer service achieving customer

satisfaction and retention. Knowledge of policies,procedures and products

pertaining to teller and new account transactions.

Process teller transactions and open

new accounts,courteously timely and accurately. Balance cash drawers

daily,answered phones and inventory and bank deposits.

EDUCATION

Western Oklahoma State College Altus, Ok 2 semesters

References

Luisa Rivera Reunion Title Supervisor Assistant 972-***-****

Gary Chafin Church of Christ Pastor 214-***-****

Lisa Choi Church Realtor 214-***-****

Dan Wyde Family Attorney 214-

521-9100

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