Resume of Dustin Lamb

OBJECTIVE To secure a position in a challenging environment where I can

utilize my education and experience with an opportunity of advancement and

growth.

EMPLOYMENT U.S.D.A, Kansas City, MO

Blackberry Administrator, 08/09 - Current

SKILLS Experience

. Managed all BES server operations, 5 active servers, and 1 test

server. With 750+ users on each Server.

. Total amount of users on server 3400+ Devices, with migrations of

agency to ITS

. Maintained all patching and upgrades to servers as well as maintaining

a minimal amount of outage to the end user.

. Preformed Server Migrations from Domain to Domain, and City to City.

. Completed upgrades from 4.1.6 to 4.1.7 MR 2, fully testing and

implementing into production.

. Upgrades and maintenance of all SQL 2000 to SQL Enterprise 2005 SP3+.

All Servers held local SQL servers.

. Completed and updated Tier1 - 3 supports for all devices beyond what

helpdesk could not complete.

. Provided documentation for DR planning, Build Documents, and

operational documents for end users as well as the help desk.

. Working with PM on 5.0.2 upgrade for environment. Building out test

realm, and building documentation around the build.

. Provided 24/7 support for BES Server and End user support.

. Worked with SCOM OPS 2007 Manager for alerting and notification.

. Working knowledge of all BES Alerting, Logs, and troubleshooting of

Server and Devices.

. Working Knowledge of all RIM Blackberry Devices.

Blue Cross Blue Shield of Kansas City, Kansas City, MO

Senior Telecommunications Support Specialist, 02/2000 - 07/2009

SKILLS Experience

. Ability to implement products to customers needs, while addressing and

maintaining budgets.

. Facilitated mobility server upgrades and post upgrade support.

. Transitioned Blue Cross from Plexar based phone system to Nortel VoIP

PBX.

. VoIP maintenance

. New wireless devices provisioned to insure performance; billing and

security standards are met.

. Created standard operating procedures and process improvements.

. Ability to manage multiple projects with efficiency and accuracy.

. Managed the Problem Management team to resolve interdepartmental

situations.

. Proficient in Windows 2000/XP/Windows 7 OS, setup and configuration of

Windows Office 2003/2007: Working knowledge of Server 2000/2003.

. Intermediate knowledge of supporting Altiris Help Desk system and

Assets

. Proficient in application software and hardware. printers, Outlook,

PDA's, network connectivity, and basic PC hardware repair and

upgrades.

. Understands Change Management process.

. Proficient in TCP/IP and other network protocols in a LAN/WAN

environment.

Technical

. Blackberry Administrator for Enterprise Server V3.x to 5.0, includes

patching and new installations

. Provide Level 2+ support, including provision, maintain, administer,

troubleshooting and resolution of reported incidents and other

requests for all cell phones, Air cards and Blackberry devices

. Managed 300+ Blackberry devices, Hardware/Software.

. Blackberry 24/7 support and training, documentation, improved

technology.

. Handle day-to-day BES and blackberry related technical problem

. Utilize RIM resource kit tool to isolate individual user problem

. Liaison with service providers including ATT, Verizon, Sprint, T-

Mobile

. Active Directory, SMS Push

. Call Center Management, Telephony, Computer Telephony Integration

. Product Development (Software, QA, Documentation)

. Well skilled in Microsoft Office Products, especially Excel and Access

. Nortel VoIP, SCCS, CCT, IVR

. MS XP/VISTA

. Helpdesk Support Tier II/III

Communication

. Facilitated data conversion and distributed applications, components

and requirements to end-user participants.

. Negotiated service and financial contracts with mobile vendors.

. Customer Service from Executive support to call center.

EMPLOYMENT Mid-West Communications, Parkville, MO

Network Cable Engineer, 01/1999 - 02/2000

. Site Survey with various Companies & Clients

. CAD Drawings with specifications

. Implemented specifications into infrastructure

. From network cable, patched to routers & switches which ran to the

server. This enabled the network connectivity

. AMP Certified Engineer

EDUCATION

DeVry University Kansas City

120+ College Hours - 1997 - 1999

Telecommunications Management

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