Rukhsana H. Shaikh

Mobile No. : 055******* / 055*******

E-mail : abkapm@r.postjobfree.com

Ajman - UAE

STRENGTHS

Proven experience in Gulf

Office administration capability

Expertise in customer relations & PR

Relate well with multicultural people

Ability to work independently

Resourceful & Open-minded personality

Can join in new assignment immediately

Profile Summary

Personnel Profile

Working Experience in Gulf – Bahrain 5 Years and Dubai 6 Years

Professional offering successful career track from Customer Care

and office administration and customer service. In past service

records displayed strong ability to asses Customer needs and

set up rapport with them, increase customer satisfaction improve

Organisation work functioning implement quality standards and

manage team. Have excellent communication, interpersonal

problem solving and administration skills, results driven work

approach, enthusiasm and strong professionalism.

CAREER HISTORY

OFFICE MANAGER

Rapid Telecommunications W.L.L - Bahrain – 2012 – 2014

Forward planning In charge of organizing, prioritizing and delegating tasks effectively to ensure that all administrative

work is managed competently, and in accordance with Space management the companies changing priorities and

deadlines.

Work duties

Coordinating all clerical staff & utilizing office equipment effectively.

Creating and implementing new administrative systems.

Organizing induction programmers for new staff.

Recording office expenditure and managing its budget.

Coordinating meeting and networking events.

Maintaining office equipment & arranging any repairs or replacements.

Arranging all travel and accommodation arrangements for staff.

Ensuring that all health and safety policies are observed.

Reporting on office performance to Chairman and Managing director.

Carrying out staff appraisals, managing performance & disciplining staff.

Ordering stationery, office equipment and furniture as required.

Ashbee Metal Cladding W.L.L. – Bahrain - 2 Years

Worked as Executive Secretary reporting to the Chairman.

• Organize office management activities for the executive

• Prepare and organize confidential and sensitive documents for executive

• Accept and select incoming calls and visitors

• Make coordination of office management activities

• Make schedules and appointments for an executive

• Provide travel arrangements for executive

• Create letters and memos in response to mail and calls

• Give information for government officials and executive on issues

• Create referrals to appropriate materials to executive and staff

• Help in preparation of office budget

• Contribute in executive meetings

• Create and keep various filling and record management systems

Al Abbar Group of Companies - United Arab Emirates - 6 Years

Worked as Administration Officer reporting to the Chairman.

Typing documents and distributing memos.

Supervising the work of office juniors and assigning work for them.

Handling incoming / outgoing calls, correspondence and filing.

Faxing, printing, photocopying, filing and scanning.

Organising business travel, itineraries, and accommodation for managers.

Monitoring inventory, office stock and ordering supplies as necessary.

Updating & maintain the holiday, absence and training records of staff.

Responsible for purchase orders.

Raising of purchase orders and invoice tracking.

Creating and modifying documents using Microsoft Office.

Setting up and coordinating meetings and conferences.

Involvement in social media implementation.

Updating, processing and filing of all documents.

Metroni Drugs Ltd – Pharmaceutical Company - Mumbai - India - 6 Years

Worked as Sales Officer reporting to Managing Director.

Serving customers at the sales counter.

Offering face to face advice to customers on the stores products.

Handling customer complaints in a calm manor.

Managing cash and payment systems in accordance with company procedures and policies.

Respond to customer inquiries and problem, providing them necessary information

Uphold proactive communication with the customer through phone, e-mail or regular mail.

Keep manage customer database, follow up customer log on issues or problems.

Managing cash and payment systems in accordance with company procedures and policies

KEY SKILLS AND COMPETENCIES

Managerial abilities

Basic office software packages (Word, Excel, and PowerPoint etc).

Excellent administration skills.

Answering and resolving queries accurately, in a courteous and confident manner.

Setting up new and effective systems and processes.

Handling staff recruitment and appraisals & Dealing professionally with all correspondence, complaints

and queries.

AREAS OF EXPERTISE

Diary management

Project management

Health & Safety

Delegating tasks

Staff reviews / training

Database Administration

Qualifications

SSC- Secondary School Certificate - People high school, India

HSC - Higher Secondary Certificate - S.S Dempo college, India

B.COM - Bachelor of Commerce - Burhan college, India

Personal Details

Nationality : Indian

Marital Status : Married

D.O.B : 22-Jul -1963

Visa Status : Visit Visa

Visa Expire Date : 13-Jan-2015

Languages Known : English, Hindi & Marathi

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