Tracy E. Williams

abkakm@r.postjobfree.com 214-***-****

Executive Assistant

Polished, organized and dedicated professional with proven success

coordinating administrative functions for top-level company executives.

Exceptional planning, decision-making and communication abilities, with a

talent for balancing multiple tasks in a fast-paced and rapidly changing

setting. In-depth knowledge of banking and loan services acquired through

direct, hands-on experience.

Areas of Expertise

. Extremely accurate in the planning and implementation of banking and loan

administration tasks while providing comprehensive support to the bank

President, Senior Vice President and Loan Officers.

. Proven success in managing calendars, arranging travel and overseeing key

aspects of finances, facilities, client services and staffing functions

to enhance profitability and success.

. Excellent ability to establish an environment based on accountability and

integrity, and enhancing the team performance and morale in a customer-

oriented workplace.

. Commitment to handling personal and business operations with sound

judgment and discretion.

. Extensive use of both Windows and Mac OS. Exceptional skill in Microsoft

Office Suite (Word, Excel, PowerPoint, Outlook)

. Other computer skills include Quicken, QuickBooks, McCoy Meyer's Meridian

Banking Software, Bank Of America Bankruptcy software, extensive Internet

research and other applications. Notary Public in the state of Texas.

Professional Experience

Youth Believing in Change - Dallas, TX (06/2009 to 10/2009)

Teacher

Outgoing and patient instructor who enjoys working with children. Able to

set and maintain high expectations with the belief that children will rise

to them and be reliable, respectful, responsible and ready to learn.

Fidelity Bank, N.A. - Plano, TX (2006 to 2008)

Executive Assistant

Supported management decisions by preparing detailed reports for the

President and Senior Vice President, and assisted with a wide range of

administrative projects. Composed loan line sheets. Provided superior

customer service to expedite loan-closing processes. Responded to customer

inquiries. Assisted cross-functional staff in daily business and customer

relation matters. Prepared correspondence, answered phones, faxed and e-

mailed messages daily. Led efforts to maintain and repair office equipment.

Key Contributions:

. Created and managed the bank's pipeline report with 100% accuracy.

. Successfully drafted line sheets that resulted in over $36.5 million in

loans.

. Increased customer satisfaction and retention by delivering unsurpassed

service at all times, and served as a trusted point of contact for

questions and concerns.

. Leveraged over eight years of prior experience in Executive Assistant

roles to enhance the image and reputation of the banking center, and

ensure seamless operations on all levels.

. Contributed to a highly productive, efficient and collaborative

workplace by supporting senior leadership and team members in loan and

operations departments.

WhereToStay.com - Dallas, TX (2000 to 2001)

Executive Assistant to the President and Vice President

Performed senior-level planning, coordination and support functions to meet

the needs of the organization and its executive staff. Conducted financial

analysis and tracking; generated reports. Interacted with resort

destinations in the Caribbean to execute travel and business plans.

Maintained the Web site.

Key Contributions:

. Skillfully managed and updated the Web site to promote and enhance the

online presence.

. Drove up revenues for the company by collaborating on high-impact

marketing efforts.

McKinney Sales Company - Plano, TX (1998 to 2000)

Administrative Assistant to the President

Enthusiastically managed financial operations such as fiscal analysis,

auditing, account reconciliation and reporting for 10-person business.

Prepared correspondence for the President. Restructured report writing

efforts for efficiency and accuracy. Organized biweekly meetings.

Interfaced on daily basis with human resources (HR), sales and temporary

staff.

Key Contributions:

. Established open lines of communication between the sales and asset

control departments, expediting time-sensitive activities and improving

morale.

. Introduced credit card purchasing capabilities to streamline financial

operations.

Dale L. McCullough, Inc. - Dallas, TX (1995 to 1997)

Executive Assistant to the Trustee

Expertly reconciled and managed bank accounts and Certificates of Deposit

(CD), and performed account deposits and disbursements. Developed and

updated financial reports for submission to the U.S. Trustee's office.

Composed clear, precise correspondence for the Trustee's signature.

Attended and directed 341 meetings.

Key Contributions:

. Maintained responsibility for the integrity, accuracy and oversight of

$25 million in accounts.

. Effectively merged all accounts with Bank of America's bankruptcy

software.

Telserve Communications, Inc. - Richardson, TX (1993 to 1995)

Executive Assistant to the Vice President of Finance

Provided superior quality attention and administrative support to the Vice

President. Reconciled and paid over 1,500 invoices each month. Generated

weekly and monthly reports for Vice President. Composed correspondence for

signature.

Educational Background

Bachelor of Arts in Communications Southern Methodist

University, Dallas, TX

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