“CONFIDENTIAL”

ANDREA I. WAYTENA

***** ******** ***

Addison, TX 75001

972-***-****

abkaao@r.postjobfree.com

OBJECTIVE

To obtain an inside sales position which enables me to provide a solution for the betterment of the customer while

excelling within a growing organization.

WORK EXPERIENCE

CONVERGYS (Intervoice), Dallas, TX March 2009-Current

Channel-Account Manager- Responsible for partner relationships and selling IVR (interactive voice recognition), On

Demand Voice Authentication (SaaS), Dynamic Decisioning Solution and IP Contact Center though 8-14 partners.

Some of the larger partners include Siemens, HP/EDS and Black Box.

• Provide product training, information & generate revenue by co-marketing campaigns to prospects & end users

• Responsible for managing each partner’s pipeline with account visits and conference calls

• Coordinate territory account managers & engineers with partner activity across U.S. & Canada to drive revenue

NORTEL / MARKETSOURCE, Richardson, TX July 2006-March 2009

Inside Territory Account Manager-Responsible for selling Nortel’s voice and data solutions to SMB and Enterprise

businesses in Ontario, Canada.

• Daily activities include contacting Nortel customers & prospects to uncover opportunities, provide solutions,

engage resellers to provide quotes, follow up w/prospects & resellers, field objections & close business.

• Responsible for building relationships with customers & resellers to preserve and grow the customer base and

engage system engineers when required

• Overachieved quota in 2006, 2007, 2008

PAYCOM DFW, Lewisville, TX August 2005–July 2006

Account Executive-Field-Responsible for selling payroll outsourcing services to the Dallas area.

• Daily activities include cold calling, presenting to prospects and closing deals-via phone and in person

• Post sale activities include onsite application training and training for client’s first payroll - emphasis on

customer service

MANAGEMENT RECRUITERS, Addison, TX April 2005-June 2005

Account Executive- Full desk responsibility. Specializing in placing full time field sales and sales management in the

technology industry.

•Obtain job orders by cold calling, building relationships with prospects, filling orders and closing

• Prospect & interview candidates to fill job orders through cold calling, job boards and networking

CONSULTANT, Dallas, TX September 2000-March 2005

HR Consultant-Managed process in a national executive search for general manager level positions-hired 25.

Responsible for presenting offers, company benefits and coordinating the interview process with top management.

Account Executive-Selling data compression software services to major accounts.

HR Consultant – Responsible for open enrollment for vision, dental and health benefits for 147 centers in US.

Loan Officer-Responsible for loan processing of real estate investors.

STERLING COMMERCE, Irving, TX (SBC acquired-position eliminated) February 2000-August 2000

Major Account Executive-Responsible for selling Enterprise data movement software, services & training to

Sabre, American General, ALLTEL, Temple Inland and Entergy.

• Responsible for penetrating and expanding customer base in 5 major accounts

• Managed 3 system engineers for technical presentations and trial installations

• Responsible for $1M quota, sales cycle 1 year with DSO reconciliation duties

CANDLE CORPORATION, Dallas, TX (sold to IBM) June 1996-January 2000

Account Manager-EDS (1997-2000)Responsible for selling EAI, Enterprise Performance & Availability software,

training and services to EDS -US

• Responsible for building relationships within EDS from systems programmers to vice president levels

• Managed 3 product specialists and 3 system engineers within the EDS account

• Responsible for generating demand within EDS, managing new product trials & DSO reconciliation

• Coordinated and implemented 8 major technical road shows for EDS personnel across the U.S.

• Achieved experience in co-negotiating agreements between GM, EDS and Candle

• Negotiated renewal agreement between EDS and Candle for $5M (quota $4 1/4M, sales cycle 2 years)

Regional Manager (1996-97) Managed a staff of 19 outbound account managers responsible for selling Enterprise

performance and availability software and services to companies in the U.S. and Canada

• Responsible for generating revenues of $2.5 million with DSO reconciliation

• Coordinated direct marketing programs with corporate marketing to drive revenue

• Established goals and objectives for the inside sales teams and monitored monthly activity

• Responsible for budget and travel costs for account managers and system engineers

• Responsible for hiring, training and developing all outbound account managers

• Responsible for the start up of the Dallas Call Center March 1997 (hired 17 account managers)

CONSULTANT, Dallas, TX 1995

Consulted for a small business and a property leasing company. Recommended outbound marketing programs along

with critiquing property leasing agents and providing constructive feedback for improvement.

THE FUTURE NOW, Fairfax, VA 1994

Insides Sales Manager-Government / Operations Manager - Hired to start up inside sales department selling to

government entities (DOT & DOD) and managing the Operations Department.

• Responsible for hiring inside sales reps to generate revenue of $500K

• Managed a staff of 8 (A/P, A/R, purchasing, shipping/receiving) & over $1M in inventory

MICROGRAFX, Richardson, TX October 1989-March 1993

Inside Sales Manager (1991-93) Managed a staff of 8 representatives responsible for graphics software revenue to end

users, dealers and major accounts in the United States.

• Increased sales from $200K a quarter to $1 million a quarter

• Implemented the first compensation plan for inside sales; increased morale and revenue

• Implemented monthly and quarterly sales contests, monitored and analyzed ACD telephone traffic daily to

ensure customer satisfaction

• Responsible for inbound sales & creating the outbound team along with department’s annual budget

• Conducted monthly plan and reviews including goal setting

Sales Services Manager (1990-91) Managed 13 people in customer service, order processing and inside sales.

Customer Service Supervisor (1989-90) Hired to manage the customer service department.

In addition to my work experience above, I have 6 years with Xerox Corporation, the recipient of 5 Xerox

Achievement Awards and the Top Performer Award in the Southern Region.

EDUCATION, TRAINING & SKILLS

Rochester Business Institute, Rochester, NY - Fashion Merchandising, Graduated Highest Honors

Corning College, Corning, NY - Liberal Arts, Awarded Incentive Scholarship, Dean’s List

Leonard Real Estate School, Dallas, TX – Texas Loan Officer License #26019

Training: Sterling Commerce–Solution Selling; Candle Corporation–Sandler Selling Systems; Micrografx-

Management training; Xerox–Sales & Management training; MRI-Recruiting, Nortel– Axiom sales

Computer Skills: Microsoft Office (Word, Excel, PowerPoint), MS CRM, Sales Force Automation, Act, SAP

Volunteer/Orgs: Salesmanship Club (Byron Nelson), Supporter’s of Children Charities

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