LaTonya M. Griffin

*** ********* **** + South Bend, Indiana 46614 + 574-***-****

+ abk8nk@r.postjobfree.com

Summary of Qualifications

. Expected degree recipient in May 2012 with Master's in Management-

Public Administration

. Background demonstrates proven ability to provide excellent customer

service, develop and maintain customer relationships

. Exceptional English, writing, and communication skills

. Experienced in high quality customer relations

Education

Master's in Management-Public Administration May 2012

University of Phoenix Phoenix, AZ

Bachelor's of Business Administration-Marketing May

2002

Jackson State University Jackson,

Mississippi

Relevant Skills and Experience

Administrative Assistant Anthem Blue Cross & Blue Shield Mishawaka,

Indiana, August 2006-July 2009

. Examined the needs and wants of potential health insurance customers

. Collected and analyzed past health history, current medications/health

issues of potential customers

. Proposed potential price packages based on collected information

. Processed health insurance application with payment

. Assessed current and potential customer satisfaction issues and ensured

that needs were met

Customer Service Representative Fifth Third Bank, Columbus, OH/South Bend,

IN 2002-2006

. Promoted positive team atmosphere through the delivery of high quality

customer service

. Developed and maintained customer relationships through the assessment

of their needs

. Maintained the current inventory and purchased all office items

. Balanced multiple Automated Teller Machines, cash vault, and personal

cash drawer and coin vault

. Exceeded service goals through Fifth Third Bancorp's cultural values

Volunteer Experience/Community Activities

Saint Joseph County Minority Health Coalition Charles

Martin Youth Center

Social Networking Intern South Bend,

Indiana

2009-present

Zeta Phi Beta Sorority, Incorporated South Bend,

Indiana

April 2010-Present

References Available Upon Request

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