V i rginia M. Blum

*** * ****** ****** ***** #* n Sioux Falls, SD, 57106 n Phone: 319-***-**** n Email:

abk8md@r.postjobfree.com

Career Goal: Office Typist

Solution-driven, highly motivated individual, with strong customer service skills and attention to

detail. Systems experience includes Excel, Word, Outlook, and PowerPoint.

Experience

BANKERS LIFE AND CASUALTY COMPANY - CEDAR FALLS, IOWA

Branch Office Administrator, January 2007 to August 2010

Recruiting Director, September 2006 to January 2007

Skills and Responsibilities:

• Provide excellent service to customers, answering inquiries promptly and accurately and

following up with agents as necessary to ensure customer needs are met

• Led team of administrators to process insurance applications and transfer customer

claims and investments

• Orientate prospective and new agents to expedite their initial licensing and ensure

compliance with insurance regulations

• Ensure leadership team remains informed of business developments and status of agent

training sessions and clientele activities

Key Results:

• Established extensive training manual and programs for office administrators and

insurance representatives to ensure compliance in all insurance regulations and office

procedures

• Developed action plans and collaborated with sales force to improve office compliance by

80% over timeframe of two years

PABLO’S MEXICAN GRILL- CEDAR FALLS, IOWA

Shift Manager, April 2005 to September 2006

• Led team of staff to serve customers under branding guidelines, prepare fresh recipes,

and perform open and close procedures

• Responsible for basic bookkeeping and money handling procedures such as vendor

payments and bank deposits

Education

UNIVERSITY OF NORTHERN IOWA CEDAR FALLS, IA

Bachelor of Arts in History, 6/2006

Major GPA: 3.74

References

• Dennis Riley, Branch Sales Manager, Bankers Life and Casualty, 1222 190th Street, Waverly, IA

50677 319-***-****

• Devin DeGeeter, Unit Sales Manager, Bankers Life and Casualty, 1601 Ashworth Drive,

Cedar Falls, IA 50613 319-***-****

• Sheena Weinberg, (former) Shift Manager, Pablo’s Mexican Grill, 2408 North Robin Road,

Fayetteville, AR 72703 319-***-****

Contact this candidate