Customer Service Administrative Assistant
Resume:
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* * * * *. * S T U P L A N D, C A *** * *
M AY R A S U A R E Z
OBJECTIVE
To obtain a Receptionist position in a professional environment that will allow me to utilize my acquired
skills.
S UMMARY OF QUALIFICATIONS
•Bilingual: English/ Spanish. Excellent customer service and interpersonal skills.
•Knowledge of MS Office; Word, Excel, Outlook and QuickBooks.
•Bookkeeping skills such as Accounts Receivable; Accounts Payable and reconciliation of bank
statements.
•Knowledge of office procedures such as; answering multi-phone lines, filing, scheduling appointments,
operating a computer terminal, faxing and scanning documents.
•Data Entry: Standard Typing 40+wpm, Ten Key by touch.
•Great attention to detail.
•Ability to multi-task, take initiative, quickly learn new skills, work independently as well as with others.
WORK OF EXPERIENCE
July 2005-June 2010 IDS USA Chino, Ca
Customer Service Representative
•Provided excellent customer service.
•Screened and routed incoming telephone calls. Scheduled appointments; addressed customer inquiries
in a timely manner.
•Processed customer’s purchase orders according to customer guidelines.
•Performed a variety of clerical assignments; including typing, filing, and record management.
•Filed documents, maintained computerized and manual records. Compiled data for general information
purposes and individual requests for special reports.
•Maintained general office supplies and reviews requisition forms to ensure receipt of ordered supplies.
•Coordinated and prepared Fedex and UPS Ground shipments.
March 2003- January 2005 Wal-Mart Pomona, Ca
Sales Associate/ Cashier
•Provided high quality customer service. Answered customer questions regarding merchandise in a
timely manner.
•Operated a cash register, assured accurate accounting for all transactions, received payments from
customers and issued receipts.
•Reconciled daily cash and balance cash drawer.
•Maintained cash register area and sales floor neat and organized. Stocked and rearranged merchandise
on shelves
E DUCATION
Pomona Adult School
Accounting Clerk, Certificate of Completion
North-West College Pomona, Ca
Medical Administrative Assistant, Vocational Diploma
Chino High School Chino, Ca
General Education, Diploma
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