Alex Saltzberg

**** * ******** *** ***

Chicago, IL 60614

310-***-****

abk7f6@r.postjobfree.com

SUMMARY

Technical and destkop support staff with six years of experience on various

computer and network systems. Three years of experience with Tier II help

desk. An emphasis on troubleshooting complicated problems, both hardware

and software related.

Operating Systems - Windows XP, Vista, 2000, 98, 95, DOS, Linux

E-Mail Applications - Outlook 97-2007, LotusNotes, Eudora

Remote Applications - Remote Desktop, RaAdmin, Tivoli, Cisco VPN

Scripting Languages - HTML, 4.0, PHP, JavaScript, CSS

Backup Applications - Veritas NetBackup, Norton Ghost

Office Applications - Microsoft Office 97-2007, Access 97-2007, OpenOffice,

Adobe Acrobat

Image Editing Applications - Adobe Photoshop

Hardware - PC Setup, PC replacement, Hard drive data recovery, Server setup

Network - LAN installations, Network printer setup

PROFESSIONAL EXPERIENCE

April 2010 - August 2010

U.S. Census Bureau - Chicago, IL

Administrative Clerk

Temporary job at Census

Receive incoming paperwork for error checking and shipping

January 2006 - November 2009

Pomeroy/IBM/AT&T - Chicago, IL

Tier II Help Desk

Provided Tier II help desk support for AT&T, contracted through IBM and

Pomeroy (and initially APEX)

Replaced PCs through AT&T's lease roll system (replace every PC in the

company every three years)

Reimaged PCs for setup or recovery purposes

Data recovery from damaged hard drives

General Tier II help desk software/hardware support. All programs on their

PC were supported

June 2005 - September 2005

W.A. Hynes and Co - Robert Park, CA

Contractor

Move PCs and networking components from an old hospital to a new one

Set up new PCs and printers

June 2004 - May 2005

BerkCom - Emervyille, CA

Staff Technician

Building refurbished computers and servers used components

Supporting NetApp server installations

Test used hardware for use in refurbished systems

Reimaged and installed PCs to setup preloaded operating systems

September 1999 - March 2000

UC Berkeley - Berkeley, CA

Web Page Designer

Designed and maintained a lab's web page

Used Adobe Photoshop, HTML, and JavaScript to add and adjust content

EDUCATION

UC Berkeley 1999-2004 - Bachelor's Degree in Cognitive Science

Studying PHP, HTML, SQL for personal use

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