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Customer Service Manager

Location:
New Milford, NJ
Posted:
January 22, 2015

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Resume:

SANDRO .P. BASSILY

*** ******* ***. *****: (***)*86-

7004

Email:

River Edge, NJ 07661

abk7dm@r.postjobfree.com

Objective: To secure an internship or a full time position in the fields of Mechanical Engineering or Sales Engineering.

New Jersey Institute Of Technology, Newark, New Jersey

Education:

B.S: Mechanical Engineering and Technology (December 2014)

Honors/Awards: Dean’s list for 4 semesters

Key courses: Applied Thermo (MET303), Fluid Mechanics (MET304), Analysis & Design of Machine Elements (MET 301-302), Analog

and Digital electronics (ECET329), Industrial Cost Analysis (Mnet 414), Robotics (IE455).

Computer Skills: Working Knowledge: AutoCAD, Pro/Engineering, Autodesk Inventor.

Proficient: Microsoft Word, Power Point and excel.

Foreign Languages: French and Arabic

Professional Work Experience:

NYC Tanning, New York, NY October2008-Present

Manager/maintenance staff

● Created website for new business to compete with competitors.

● Researched the area to see what competitors were charging.

● Promoted the business in groupon with 3 month deals.

● Prepared new workers for the job in a manner that was quick but effective, which improved the new worker training

process.

● Maintained the equipment/facility and kept excellence, in return increased revenue and customer satisfaction.

Imperial Driving Services, New Jersey April 2014 – Present

Valet customer service/Scheduling

● Organized an efficient schedule for employees based on their availabilities.

● Expand venues throughout New Jersey area.

● Establish strong relationship with owner of venues/customers.

● Set goals for the companies to make sure that employees are satisfied with the payroll.

● Dedicated time to personally get to know each employee and train them about the set up process.

Kmart,Westwood, NJ December 2007- April 2014

Cashier/Electronic lead/Customer Service/Assistant Manager

● Dealt with stressful occurrences with customers and resolve without escalading to corporate.

● Interacted with employees to expand store in positive direction.

● Confirmed upper’s management tasks we completed.

● Increased sales from previous leads in the department.

● Established a professional relationship with employees to establish task needed in the deadline given.

Rick’s Barber Shop, River Edge, NJ June 2011 - September 2012

● Helped with the startup of a new barber shop.

● Promoted the business to attract new customers with business cards, social networks, word to mouth.

Assured that every client was satisfied with the services provided and advertising was kept to expectation.

● Managed accounts payable..

Webmaster: Doggie Chop

NYC April 2012- Present

● Maintain and constantly updated Doggie Chop NYC.

● Improved the initial site by adding additional webpages, colors, pictures, ect.

● Ensure 24/7 connectivity and availability to the website.

● Updating new products and any changes for excellent customer service.

Extracurricular Activites:

1. Sunday school teacher for 7 and 8th grade 2. Assistant coach for church basketball team.

3. Car repairing, installing sound systems 4. Helped with the new church design and the parking lots

5. Volunteering experiences (Hero Campaign) (Using AutoCAD)

Personal skills: Excellent Organization, Writing and Verbal Communication skills, Deep Understanding of Computers &

Technology, Strong Analytical and Problem Solving Abilities, Organizational Skills, Fast Learner, Great Teacher and

Multi-Tasker.

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