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Customer Service High School

Location:
Woodstock, GA, 30188
Posted:
September 14, 2010

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Resume:

Shani L. Lee, M. Ed

*** ****** ******, *********, ** 30188 770-***-****

abk6v2@r.postjobfree.com

QUALIFICATIONS

** ***** ********/******** ********** adolescents to adults.

* ***** ** ********** experience and administrative support services,

including collections.

8 years experience in project management.

5 years leadership experience with students, faculty and staff.

Expert in blending learning, WebCT, eCollege and Blackboard.

Expert use of NovaNet, MS Office Suite, MAC OSX, MS Publisher, DreamWeaver,

Photoshop, Sitescape, Information mapping, etc.

Exceptional versatility with the ability to manage multiple tasks in a

pressured environment.

Excellent communication, interpersonal organizational and leadership

skills.

Dedicated and driven, a hard-working individual, team oriented, problem

solver with creativity.

EXPERIENCE

Technical College System of Georgia Atlanta, GA

April 2010-Present

GED Reader

Participating in the holistic grading of the GED exam response questions.

DeVry University Decatur, GA

December 2008-

Present

Adjunct Professor

Facilitating student learning by delivering adult English educational

courses and programs in accordance with DeVry University requirements.

Using eCollege for blended learning applications and student assessment.

Interactive College of Technology Morrow, GA April

2009-September 2009

ESL Instructor

Provided a communicative component to teaching English to adult learners in

a variety of contexts and methods and curriculum.

Facilitated second language learning and training that promotes reading

readiness and literacy development skills.

Conducted classes in an engaging, interactive and enthusiastic manner that

is facilitative and student centered.

Pearsons Duluth, GA May

2007-May 2009

Educational Measurement Evaluator

Electronically scored and evaluated projects such as; LA LEAP Science

Project, English/Language Arts for, 4th,

8th and 11th grades and Writing Assessments.

Dekalb County School Systems Decatur, GA August

2002-August 2008

Educator-Elementary, Intermediate and Secondary

Conducted training classes of adults and children ranging from 1-130

students on computer skills school-based curriculums

(elementary/middle/high school language arts and history).

Designed and implemented workshops on topics such as Team Building,

elLearning and Learning Styles for staff and students.

Created and taught training classes for various technical and software

skills.

Thorough knowledge of educational pedagogy, especially reading instruction.

Understanding of current educational context and market (NCLB, funding,

accountability, etc

Experience with issues around adolescent literacy and striving readers

Constructed and instructed academic curriculums for high school programs

and supplemental instruction for college-bound students.

Community liaison in educational and administrative settings.

Aided in student enrollment, student information verification, informed

parents on necessary documents, etc.

Delivered training/educational material through a variety of mediums

including: instructor-led, group facilitations, and

web-based programs.

Exceeded school expectations by increased national test scores by 40%.

Conducted needs assessments to determine appropriate training/educational

curriculum and methods of delivery.

Seoul Language Institute South Korea

February 2006- February 2007

Instructional Designer

Provided training (using various media; Flash, PowerPoint, etc.) to new and

current employees (training the trainer) and

internal/external clients on technical and educational programs, also

online course development.

Delivered excellent customer service while working with clients on a daily

basis for various new and on going projects.

Developed instructional courses and course material for employees.

Designed course materials and instructed students on TOFEL curriculum for

college bound Korean students.

Designed, delivered, and evaluated employee development programs and made

appropriate recommendations for future training

effectiveness.

Implemented initiatives to support employee and student development and

retention strategies.

Supervised staff, developed progress reports, goals and quality improvement

plans to ensure that high quality services are being

provided.

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Shani L. Lee

Emory University Atlanta, GA

May 2000-May 2002

Coordinator/Director Youth Program

Supervised staff of 10 employees performing duties such as

interviewing/hiring, scheduling, program implementation

and team design.

Project management of technical and non-technical projects.

Responsible for enrollment process and data entry enrollment applications

into the computer, maintained enrollment

information, explained eligibility requirements, determined eligibility

of applicant, sent necessary letters and

correspondence, conducted educational sessions.

Maintained inventory control for educational and technical supplies.

Managed suggestions and duties to other team members regarding

opportunities for growth in work-related

tasks and processes.

Creation of documentation (educational and technical curriculum) for

implemented processes of training and education.

Delivered excellent customer service while working with clients on a daily

basis for various new and on going projects.

Interacted with clients and utilized excellent organizational skills to

arrange implementations, program

integrations, and program improvements.

Served as a liaison between clients and staff to resolve clients problems

and implement long and short term solutions.

National Youth Leadership Forum Washington, D.C. January 2000-

April 2000

Faculty Advisor

Advisor to staff and students in training and teaching of course program.

Aided in enrollment process, student applicant information, eligibility of

applicants.

Organized and implemented leadership programs that aided in the

comprehension and awareness of the

NYLF philosophy.

Planned focus groups and developed strategies for educational growth.

Designed, delivered, and evaluated employee development programs and made

appropriate recommendations

for growth.

Liberty Partnership Program Albany, NY September

1997-December 1999

Admissions Assistant/Site Manager of Tutorial Program

Provided administrative support for members of the Programs Admissions

Office in areas including communications

(email, web and print), writing, proofing, and editing.

Provided support services for College personnel, operations, and events to

create a positive first impression of University

at Albany.

Recruited students by accurately portraying the College and supplying

prospective students, parents, and high school

counselors with correct information.

Conducted interviews and evaluated prospective student's potential.

Maintained order and provided support services for tutorial program at

school sites in the Albany Public School System.

EDUCATION

Walden University, Minneapolis, MN

Doctorial Candidate Ed. D Anticipated graduation 2013

Emory University, Atlanta, GA

Masters Degree in Education

University at Albany, Albany, NY

Bachelor of Arts Degree in History

Bachelor of Arts Degree in English

CERTIFICATION

Paraprofessional License from the Georgia Professional Standards

Commission

< Implements prescribed communication plan with assigned student

caseload including meetings, phone calls, e-mails, and text messages.

< Facilitates the successful transition of new students from the

Department of Enrollment Management into their first courses including

participation in new student orientation.

< Defines and establishes a degree completion plan for each student.

Assists student with course registration process. Participates in

course and/or university withdrawal process.

< Provides proactive advisement and coaching for continuing students.

< Responds rapidly and accurately to student inquiries. Meets

established service level agreements.

< Contacts inactive students and assists them in resuming their studies.

< Documents student interactions in appropriate University systems.

< Serves as liaison to other University departments.

< Monitors student attendance and academic progress and intervenes

appropriately (student, deans, faculty, etc.).

< May assist Student Success Coach II with special projects or

assignments.

Completes other projects and duties as assigned.

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