Natalie Niesen

*** ****** ***., *** ****

Big Rapids, MI 49307

231-***-****

abk6u7@r.postjobfree.com

OBJECTIVE

To obtain a full-time position utilizing excellent business skills,

creative skills, and organizational skills.

EDUCATION Ferris State University, Big Rapids, MI

Graduated- Bachelor of Science, Business Administration

May 2010 GPA 3.0

QUALIFICATIONS

o Very skillful in utilizing Word, PowerPoint,

Excel, and Internet Explorer

o Excellent interpersonal and communication

skills

o Attentive customer service and positive

professional personality

o Developed strong organizational skills

o Built relationships with customers and provided

excellent service consistently

o Superb time management

EXPERIENCE

April 2010- Receptionist

Present Community Management Associates, Paris, MI

. Responsible for typing reports, memos and other

correspondence.

. Attended phone calls, concluded the nature of

calls and assisted callers to the proper

department.

. Capability to meet deadlines and work under

pressure.

. Ability to work with minimal supervision.

September 2006- Server

October 2008 Applebee's, Big Rapids, MI

. Provided excellent patron experiences through

exceptional customer service, evidenced by high

number of regular patrons requesting to sit in

my section.

. Consistently exceeded sales goals by

effectively managing sections and multi-

tasking.

. Thorough knowledge of restaurant systems and

procedures.

May 2005 Grounds Keeper of Parks Department, Seasonal

August 2007 City of Manistee, Manistee, MI

. Maintained lawn care for City designated areas.

. Handled the different tools such as tractors,

hand and control tools in a secure, safe and

efficient manner.

January 2005 Server

May 2005 Ruby Tuesday's, Canton, MI

. Demonstrated success in outstanding customer

service.

. Developed methods to efficiently deliver food

to tables.

. Performed routine duties related to preparation

and serving of food.

August 2004 Barista

May 2005 Goody's Juice and Java, Manistee, MI

. Provided prompt, courteous and reliable coffee

service with a customer focused attitude.

. Maintained a calm presence during periods of

high volume.

. Provided quality beverages and good products by

carefully adhering to recipe and presentation

standards.

May 2002 Manistee Municipal Marina, Certified Dock Attendant

September 2004 City of Manistee, Manistee, MI

Built instant rapport and provided enthusiastic

service to each customer

. Profound ability to work long hours including

nights, weekends and in inclement weather

conditions.

. Navigated, docked, fueled, and maintained boat

residents.

REFERENCES UPON REQUEST

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