Denise Williams

**** ******* **

Charlotte, NC **215

704-***-****

abk4ls@r.postjobfree.com

Objective- To obtain a position in Customer Service within a reputable

company that offers an outstanding training program leading into a

challenging career.

Professional profile-

. Experience in a call center/ communications environment.

. Highly organized with attention to detail.

. Dependable and dedicated with a positive attitude.

. Outstanding ability to communicate with other individuals.

. Excellent written and oral communication skills.

. Work well under pressure situations while maintaining a

concerned and professional manner.

. Capable of working on multiple assignments and consistently

meeting deadline schedules.

Office skills

Microsoft Word Works, Excel, and PowerPoint systems. Macromedia

Flash,

Proficient in Vail systems. Excellent telephone and switchboard

skills. Typing

Speed of 45 WPM and 550 IPH.

Experience

Business Analyst Jr.

Wachovia Securities Charlotte, N.C. 1-2009/04-

2009

* Works closely with Financial Advisors to access client

account information. Poses the ability to update, add and or

delete account information and allow on line access to the

client and financial advisor for Wachovia as well as non

Wachovia financial institutions.

Before School Care/ Afterschool Enrichment Program Assistant

Charlotte Mecklenburg Schools Charlotte, N.C. 8-

2008/1-2009

* Assisted associate with weekly lesson plans for second and third grade

curriculum. Provide a safe and nurturing environment for school age

children. Received weekly payments for students tuition and made sure

each student was received and returned in a safe and orderly fashion.

Customer Service Representative

Allstate Insurance Company Charlotte, N.C. 2-

2008/8-2008

* Dispatched Emergency Roadside Assistance to members of Allstate Motor

Club.

Located contracted providers to service each member throughout the

United States and Canada. Enrolled new members to join the motor club.

Processed debit and credit card payments to new customers joining the

program. Issued new identification cards and processed address changes.

Customer Service

Kelly Services Charlotte, N.C. 2-2007/2-2008

* Allstate Insurance Company- Completed 80 Hours of customer Service

Training. Please see above.

* First Data-Processed check and money orders for Wachovia Mortgage Group

and Capitol One Bank. Optimized objects, flashed coupons and kept work

area neat and clean.

Lead Teacher

All-star Achievers Academy Monroe, N.C.

3-2006/8-2006

* Lead Teacher for ten, two year old children. Completed daily lesson

plans. Provided each child with appropriate education tools. Increased

communication skills through the use of conflict negotiation.

Education

* The Art Institute of Charlotte

Charlotte, N.C.

Associate Of Applied Science

10-2003/12-2005

* Independence High School Charlotte, N.C.

08-199/06-2003

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