Customer Service Assistant

Jennifer A Stricko

****D Weybridge Road ? Columbus, OH 43220

Phone: 216-***-**** ? E-Mail: Jennifer.Stricko@ gmail.com

Objective

To obtain a challenging position that will lead to a long lasting

relationship with career growth opportunities.

Education

Bachelor of Science, Nutrition in Industry

December 2009

Minor: General Business

The Ohio State University, Columbus, OH

Associates of Arts

March 2008

The Ohio State University, Columbus, OH

Administrative Experience

Clerical Assistant September 2006 to

March 2010

The Ohio State University Medical Center, Columbus, OH

. Contacted laboratories regarding test results of patients

. Assisted in phone triage of oncology patients

. Maintenance of patient charts

. Spreadsheet creation and data entry

. Assisted in data abstraction for research

. General office duties including mailings, filing, and faxing

Office and Lab Assistant June 2005 to March 2007

(school breaks)

NSL Analytical Services, Cleveland, OH

. Provided quality customer service through clear and informed telephone

conversations

. Processed records and correspondence

. Followed standard operating procedures to handle materials and

maintain laboratory safety standards

Customer Service Experience

Parent and Youth Mentor April 2010 to

Present

Berea Children's Home and Family Services, Columbus, OH

. Coordinate and provide direct service and support to seriously

emotionally disturbed children and families

. Develop and maintain a service relationship with youth and help design

and implement service plans

. Organization and maintenance of client information and case notes

Greeter and Cashier June 2007 to

April 2008

Buffalo Wild Wings, Columbus, OH

. Coordinated dining room seating

. Customer assistance including problem resolution

Certifications and Skills

CPR (2010)

First Aid (2010)

ServSafe (2009)

Proficient in Microsoft Office

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