JENNIFER M SORIA

**** ****** ***** ****, #*** * McKinney, TX 75070 * 817-***-****

mailto:abk43a@r.postjobfree.com

PROFESSIONAL PROFILE:

Strategically focused, results driven achiever and effective leader

with exceptional interpersonal skills.

Highly flexible and adaptable performer; adept at multi-tasking and

thriving in a fast-paced environment while coordinating numerous

time sensitive projects.

Exceptionally motivated self-starter and creative problem solver who

works hard and loves a challenge.

Ability to effectively communicate with, negotiate with, and

influence a broad range of individuals, spanning from operational

process owners to Executive Team members.

Proven ability to manage multiple, diverse priorities, achieving

desired objective within deadline.

20 Years of Banking and Finance Industry experience.

EDUCATION:

University of Texas at Arlington

Bachelor of Business Administration in Finance - December 99

PROFESSIONAL SKILLS AND ACCOMPLISHMENTS:

Business Strategy and Analytical Skills

Conduct value-added deep-dive analysis of performance data

integrating financial and non-financial (operational, competitive,

customer, etc) data to determine underlying drivers and root causes

of business performance by developing and presenting statistical

graphical analysis.

Provide strategic analysis using customer behavioral data integrating

statistical tools for correlation and regression studies. In addition

providing reporting and making recommendations to executive team

members.

Key Leader in developing FICO and Product Based Pricing Model for the

Servicing and Credit Auto Line of Business. This data is used

monthly for charging our different Product Groups and Pricing our

Auto Loans.

Interacting with Clients to provide Analysis on Sales Programs to

gauge success.

Proven ability to develop solutions to complex problems that are

analytical, process, and/or data driven in nature.

Key Performance Indicator Analysis

Drive performance improvement (KPIs, operational efficiencies,

improved service delivery, customer satisfaction, productivity,

revenue generation, etc.) by producing monthly business review for

executive team members.

Lead voice of the customer survey process for auto servicing

division; maintaining and reporting off survey results on a monthly

basis. Also organized the 2007 JD Power Consumer Finance

Satisfaction study for Chase Auto Finance working with JD Power to

provide recommendations for areas of improvement.

Administrated employee incentive plan for loan servicing division of

approximately 350 employees.

Provide full breadth of KPM Reporting to Client on a month to month

basis.

Managerial and Teamwork Skills

Manage staff of three employees; facilitating performance reviews and

development plans on an annual basis ensuring that team goals are in

line with line of business objectives.

Currently mentoring one employee through company mentoring program.

Assisting in career mobility planning by creating action plans to

help mentee achieve their goals.

Charter Member of the cross-functional Talent Development Team for

Auto Finance. Created recommendations to executive management team

on increasing our used car market share by using statistical, root

cause, and data mining analyses.

Project Management

Key Leader in a project to create a combined version of the Servicing

Executive Business Review for our Operations Group and our Call

Center Customer Service Team.

Co-leading Repeat Call Project within our customer service call

center with ultimate goal being to decrease repeat call volume by 25

percent and costs by $130,000.

Lead project to create capacity staffing and cost models for our

direct auto business. Presented recommendations to direct LOB head

and made strategic changes within the group to create a more

efficient workflow process and hired more staff to meet needs.

Participant in Chase to Chase Refinance Project creating data mining

analysis for metrics indicators and histograms to enable executive

team to create a plan for a new auto refinance product making the

product more profitable.

Business Lead on creating Design for Dealer Incentive Program working

with IT and maintaining Program on a month to month basis.

Computer Skills

Expert in data-mining and report writing in a data warehouse and DB2

environment

Expert in using Microsoft Word, Excel, Access, PowerPoint, and

Project.

Expert in graphical analysis with advanced Excel skills, intermediate

knowledge of SAS.

Expert user of Oracle SQL using Quest TOAD for Oracle software.

ASSOCIATIONS / ADDITIONAL TRAINING:

Women's Network Group (WIN)

SAS Programming Training

Project Management Training

Member of Chase Mentoring Group

PROFESSIONAL HISTORY:

Chase Consumer & Credit Banking Business Analyst III - VP

Dallas, TX 2008 - Present

Responsible for the key performance and statistical information

analysis needs of Auto Private Label Clients

Chase Auto Finance MIS Manager - VP Arlington,

TX 2004 - 2008

Responsible for the key performance and statistical information

analysis needs of Auto Servicing and Credit

Bank One Information Analyst - Officer Arlington, TX

2000 - 2004

Responsible for the key performance and statistical information

analysis needs of Loan Servicing

American International Group Associate Underwriter

Dallas, TX 1997 - 2000

Responsible for underwriting accounts and developing department

budgets for Oil and Gas Division

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